20 jobs in Singapore Telecommunications Limited

The Director, Analytics & Insights leads the Consumer Group analytics, business intelligence, and insights function to enable data-driven decision-making, commercial growth, customer experience enhancement, and operational optimization across the organization.

The role is responsible for shaping and executing the enterprise analytics strategy, advancing AI and data capabilities, and embedding a culture of evidence-based decision-making across business functions.

Working closely with senior business and technology stakeholders, the role translates complex data into actionable strategies that support business transformation and long-term competitive advantage.

Make an impact by:

• Develop and lead the Consumer analytics and insights strategy aligned to corporate and business priorities - Analytics initiatives deliver measurable business impact and support strategic decision-making.
• Drive data-driven transformation across commercial, customer, operational, and digital domains - Increased adoption of analytics and evidence-based decision-making across the organization.
• Partner with senior business leaders to identify growth opportunities, customer insights, and operational improvements - Improved revenue growth, customer retention, customer experience, and operational efficiency.
• Lead and develop high-performing analytics and BI teams - Strong analytics capability, talent retention, and succession pipeline
  Establish analytics governance, standards, and best practices across the enterprise - Improved data quality, consistency, compliance, and governance maturity.
• Drive enterprise KPI management, executive reporting, and performance insights - Timely, accurate, and actionable management reporting for executive decision-making.
• Collaborate with technology and data teams to modernize analytics platforms and data infrastructure - Scalable, reliable, and future-ready analytics ecosystem supporting business growth.
• Manage analytics investment priorities, budgets, and resource allocation (Consumer Data Squad).
• Champion innovation in analytics, AI, automation, and customer intelligence capabilities.

Skills for Success:

• Degree in Business, Analytics, Data Science, Computer Science, Economics or Engineering.
• 12–15+ years of experience in analytics, business intelligence, data science, or insights functions, preferably within telecommunications, technology, or large consumer-facing organizations.
• Proven leadership experience managing large, cross-functional analytics or data teams.
• Strong track record of delivering measurable business outcomes through analytics and data-driven strategies.
• Strong understanding of advanced analytics, predictive modelling, AI/ML, and data visualization techniques.
• Proficiency in analytics and BI tools such as SQL, Python, R, Tableau, Power BI, or similar platforms.
• Strong understanding of data governance, privacy, cybersecurity, and regulatory requirements.
• Proven ability to lead organizational change and drive analytics adoption.
• Ability to balance innovation with operational execution and governance requirements.

An Integration Engineer with hands-on experience in API integration projects. The ideal candidate will bridge the gap between business stakeholders and technical teams, driving seamless API-based connectivity across systems and ensuring integration solutions align with enterprise architecture and business objectives.

Make an impact by:

Business Requirements & Analysis

• Collaborate with business users, product owners, and architects to gather, document, and refine integration requirements.
• Translate business processes and functional requirements into API specifications, data mappings, and integration use cases.
• Conduct analysis between existing systems and desired integration outcomes.

API Integration & Design Support

• Work closely with MuleSoft developers and architects to define API interfaces, message structures, and validation rules.
• Create detailed specifications including RAML or TMForum definitions, payload examples, and data transformation logic.
• Participate in API design reviews and ensure adherence to enterprise integration standards and governance frameworks.

Project Delivery & Documentation

• Support end-to-end integration delivery across planning, testing, and deployment phases.
• Prepare project documentation such as user stories, process flows, sequence diagrams, and integration test cases.
• Validate implemented APIs against business requirements and assist in Sanity Test and user acceptance testing (UAT).

Stakeholder Management

• Act as the liaison between business users, ServiceNow development teams, and vendors (e.g., Mulesoft, ServiceNow, in-house core systems).
• Communicate project status, risks, and issues effectively to both technical and non-technical stakeholders.

Governance & Continuous Improvement

• Assist in maintaining API documentation portals and reuse catalogues.
• Identify opportunities to streamline integration processes and promote reuse across applications.
• Contribute to establishing best practices for API lifecycle management, security, and versioning.

Skills for Success:

• Degree in Computer Science / Engineering or related discipline

• Hands-on experience with MuleSoft Anypoint Platform, including API management and integration lifecycle.
• 3–5 years of experience in large-scale IT integration projects.
• Hands-on experience working in Agile Scrum teams delivering integration or platform features in iterative sprints.
• Proficiency in writing user stories, acceptance criteria, and maintaining a well-groomed product backlog using tools like Jira or Azure Boards.
• Proficiency in designing Mule components (Mule ESB, Anypoint Studio, ETLs, flows, MEL, message modelling, Routing, Filtering, Database, Exception Handling, API Management)
• Understanding of MCP (Model Context Protocol) architecture: resources, tools, prompts/skills, and how they provide context to AI models.
• Knowledge of how to integrate MCP with enterprise systems (e.g., via HTTP, webhooks, or event buses) for orchestration

We are looking for an experienced Full Stack Software Developer with a strong focus on backend engineering to join the Paragon K8aaS engineering team. The ideal candidate should have expertise in Java-based backend development, distributed systems, cloud-native technologies, and Kubernetes platforms.

Make an impact by

• Design, develop, and maintain scalable backend services and APIs using Java and Spring Boot
• Build and support cloud-native applications running on Kubernetes platforms
• Develop and maintain event-driven architectures using Kafka
• Participate in architecture discussions and contribute to platform engineering initiatives for K8aaS
• Collaborate closely with frontend developers, DevOps engineers, SREs, and product teams
• Troubleshoot production issues and provide production support when required
• Optimize application performance, scalability, reliability, and observability
• Contribute to CI/CD pipelines and automation initiatives
• Ensure coding best practices, security standards, and quality engineering practices are followed

Skills for success

• Strong experience in Java development (Java 17/21 preferred)
• Experience with Spring Boot, REST API development, and microservices architecture
• Experience with Apache Kafka and event-driven architecture patterns
• Understanding of Kubernetes concepts and container orchestration, including Pods, Deployments, Services, Ingress, ConfigMaps, Secrets, and Helm charts
• Knowledge of scaling, resiliency, and cloud-native application concepts
• Familiarity with cloud infrastructure platforms such as AWS, Azure, or GCP

Preferred Skills

• Experience with Docker and containerization technologies
• Familiarity with CI/CD tools such as Jenkins, GitLab CI, or ArgoCD
• Experience with monitoring and observability tools such as Prometheus, Grafana, ELK, or Splunk
• Familiarity with Linux systems and shell scripting
• Exposure to frontend technologies and frameworks

Soft Skills & Expectations

• Strong analytical and problem-solving skills
• Good communication and collaboration abilities
• Ability to work effectively across cross-functional teams
• Ownership mindset with a collaborative approach to teamwork
• Ability to work effectively in agile and evolving environments
• Ability to support production operations and participate in incident resolution activities when required

Service Delivery Oversight

• The Service Delivery Manager acts as the “On the ground” Singtel point of contact, liaising with function leads and line directors to manage partner on a day-to-day basis
• Act as primary liaison for client communications, ensuring customer satisfaction, managing expectations and resolving escalations
• For respective regions – the Service Delivery Manager will:Act as the first point of call for risks, issues and escalationsJointly work with regional partner and line directors to mitigate risks and resolve issuesAssess partner performance based on interactions, and provide feedback to Service LeadRaise opportunities for partner service improvements to Service Lead and PMO LeadLiaise with the line, contract manager and partner to ensure that the correct technical details and lessons learnt are covered in new SOWs
• Reports to the Service Delivery Lead, escalating performance and quality issues as required
• Conduct a scheduled link failover test to ensure the effectiveness of our network redundancy and business continuity measures.

Vendor Performance & Relationship Management

• Ensure vendors meet contractual SLAs and KPIs.
• Conduct regular performance reviews and manage escalations.
• Foster collaborative and transparent vendor relationships

• Assess partner performance based on daily interactions, and feedback from business lines
• Liaise with the Biz Ops team at a regional level to ensure that they have access to KPI and SLA measurements required for tracking and reporting purposes
• Provide regular commentary/highlights to Service Lead on Biz Op reports
• Capture risks for each function, and work with the partner and business to identify and track implementation of mitigation strategies
• Monitor ongoing issues, jointly develop resolution strategy, and ensure required actions from partner and business are taken
• Where risks and issues cannot be mitigated or resolved at a regional level, escalate to Service Delivery Lead with a proposed plan, including required support

Project Coordination & Execution

• Lead service-related initiatives involving vendor transitions and upgrades.
• Lead infra-related initiatives with Group IT, Biz ops & vendor on planning, testing, implementation and transition.
• Align project milestones with business goals, track progress and manage dependencies

Stakeholder Engagement

• Act as the liaison between vendors, internal teams, and leadership.
• Communicate service performance and improvement plans.
• Align delivery with strategic priorities.

Continuous Improvement & Innovation

• Highlight potential opportunities for partner performance improvements to Service Delivery Lead
• Monitor performance improvement plans at a regional level, and escalate deviations as required
• Co-ordinate with business lines and partner to facilitate performance improvements
• Collaborated with cross-functional teams to translate analytical insights into actionable improvements in processes, service quality, and customer experience.

Support Development of new SOWs

• Work with function leads, contract manager and the partner to ensure technical details (in-scope services, service levels, ops requirements, etc.) are captured for new SOWs
• Highlight lessons learnt from previous SOWs to prevent repeat incidents from occurring

Skills for Success

• Bachelor Degree or equivalent in Engineering/Business/IT 
• Minimum 7+ years of relevant working experience
• At least 2-3 years’ experience (inclusive) in IT outsourcing, Service Delivery Management, Managed Services and Telco environment
• Six Sigma Green Belt
• ITIL Foundation
• VDI knowledge

At Singtel, we believe in the strength of a vibrant, diverse and inclusive workforce where backgrounds, perspectives and life experiences of our people help us innovate and create strong connections with our customers. We strive to ensure all our people practices are non-discriminatory and provide a fair, performance-based work culture that is diverse, inclusive and collaborative. 

Join us and experience what it’s like to be with an Employer of Choice*. Together, let’s create a brighter digital future for all.

*Awarded at the HR Fest Awards 2020.

Be a Part of Something BIG! 

We are looking for an individual who is passionate about market intelligence and consumer insights, with a strong appreciation for research, data and understanding customers’ needs and behaviors. The role partners closely with cross-functional stakeholders to represent the customer’s voice, derive actionable insights and support key business decisions through research and data analysis. The ideal candidate possesses strong analytical thinking, stakeholder management and storytelling skills, with the ability to translate complex data into meaningful business recommendations.

Make an Impact by 

• Design research programs that address business needs. Engage with internal stakeholders, ask the right questions in order to understand the key objectives for the research, identify / recommend the right approach, source and analyze data and information from available resources, joining the dots and drawing conclusions from them to inform key business decisions
• Brief market research agencies, and assess, evaluate, and execute research agency proposals for external research
• Manage project timelines, budgets and deliverables, and ensure research agencies deliver actionable and insightful reports that address key business objectives
• Program questionnaires using our cloud-based platform
• Monitor key markets such as travel in/out of Singapore, foreign workers, and trends in the prepaid and roaming space
• Develop and deliver effective and compelling storylines utilizing data. Have an analytical mind-set and ability to structure and synthesize large amounts of data, develop actionable insights, and effectively share them with the business, analytical teams, and key stakeholders.

Skills for Success 

• University degree in Marketing, Statistics, Business Management, or similar.  Good to have Statistics, SQL, Python, Business Intelligence knowledge and experience. 
• Internship experience in a business analytics, market research, or marketing role.
• A self-starter who is highly motivated, passionate, creative.
• Good communication skills, written and spoken, must be at-ease with presenting findings to stakeholders and working with agency partners.
• Strong problem-solving and interpersonal skills with the ability to work and interact with different business units, including the ability to manage multiple stakeholders, cross-collaborate and multi-task.
• Advanced proficiency in Power BI, Excel and PowerPoint.
• Open to learning new online platforms.

Rewards that Go Beyond

• Flexible work arrangements
• Full suite of health and wellness benefits 
• Ongoing training and development programs 
• Internal mobility opportunities

Are you ready to say hello to BIG Possibilities?

Take the leap with Singtel to unlock new opportunities and accelerate your growth. Apply now and start your empowering career! Career Opportunities: Market Research Associate )

Lead a team to support the Singtel SD-WAN platform products and services in all aspects of maintenance and operations. 

To represent and lead the Platform Operations in either simple or complex technical issues and participate in highly escalated cases to ultimately resolve untoward incidents for the satisfactory performance of SD-WAN platforms. 

To execute configuration changes as supported by work orders and change requests after careful review and testing. 

To govern all SD-WAN platforms in terms of security vulnerabilities, incidents and remediation. 

To generate reports on a daily, weekly, monthly, quarterly and annual basis about the performance, incidents, security posture and changes of all SD-WAN platforms. 

To participate in designing, reviewing and implementing upcoming Platform products and services as required. 

Make an impact by:

• Lead and Manage the platform Ops team  
• Handle regular preventive maintenance on the SD-WAN Platform Operations.  
• Support the expansion, upgrades and rollouts of new network and systems infrastructure involving hardware such as routers, switches, firewalls, virtual appliances, VNFs, network monitoring and management systems.
• Support engineering teams on new product/ feature implementation, node deployment, and technical support matters.  
• Responsible for troubleshooting and timely resolution of faults/issues within the SD-WAN platforms services.  
• Analyze SD-WAN platforms’ performance and take proactive actions and preventive measures to monitor and enhance the network performance including software and hardware upgrades, etc.  
• Prepare statistical reports on network and equipment performance.
• Analyzing financial information (e.g. revenues, expenditures and cash management) to ensure all operations are within budget.
• Presenting annual budgets to management.
• Vendor negotiation and preparation of cost analysis and justifications.
• Perform SD-WAN platforms performance analysis.
• Proactively engage Engineering teams and recommend courses of actions to prevent incidents that may be caused by performance issues.
• Archive prepared reports for future reference of job performance.
• Review financial documents in preparation for the next cycle.
• Negotiation with vendors has led to expenditures within budget and maximized value.
• Audits and reviews of the SD-WAN Platforms in parts or as a whole to keep in terms of the environment landscape. 

Skills for Success:

• A Bachelor’s degree Electrical / Electronic / Computer Engineering / Computer Science / Information Systems from a recognized institution. 
• 10 years minimum of IP network experience 
• 5-8 years’ experience with SD-WAN systems
• 3-5 years’ experience for team management
• Possess expertise with routers and switches installation e.g. Cisco, Juniper, Mellanox, Dell .
• Possess expertise with Cisco SD-WAN, VMware VeloCloud SD-WAN, HPE Aruba SilverPeak SD-WAN, Fortinet SD-WAN, FortiSASE etc.
• Good understanding of Internet routing protocols and technologies including TCP/IP, BGP, MPLS/VPN.
• Knowledge of routers/switches architecture and software upgrade procedure. 
• Good analytical and trouble-shooting skills in the area of technical fault isolation and rectification
• Knowledge of hypervisors such as eSXI, Adva, proxmox and KVM.

Singtel Networks, the most established telecommunications infrastructure provider in Singapore is transforming to enable the digital generation of tomorrow. We are introducing new capabilities in 5G, Cloud, Analytics, Digital Commerce, Software Engineering, Cyber Security to enhance our core competencies and deliver innovative and differentiated Mobile and Fixed services (Broadband, TV and Telephony) for our customers. We are committed to celebrating inclusion and diversity and is a strong believer to upskill and nurture all individuals. Come join us today as we build Singtel’s Networks of tomorrow, and Empower Every Generation to live, work and play in new ways!

Make an Impact by:

Service Ownership & Performance

• Own the end-to-end availability, reliability, and service quality of the Home Service Assurance (SMART) systems.
• Ensure platforms consistently meet service level KPIs, customer experience targets, and regulatory requirements.
• Monitor operational performance, identify trends and risks, and drive corrective and preventive actions to sustain service excellence.

Platform & Lifecycle Management

• Accountable for the full lifecycle management of SMART systems, including design, implementation, operations, upgrades, and decommissioning.
• Govern system upgrades, patching, configuration, and technology refresh activities to ensure platforms remain secure, resilient, and supported.
• Oversee DevOps practices ensuring stability and continuous improvement.

Incident, Change & Recovery Management

• Provide leadership and decision-making authority during major incidents, service disruptions, and high-risk changes.
• Govern Change Management, Patch Management, and Configuration Management processes to minimize operational and customer impact.
• Lead service recovery efforts to restore services expeditiously, minimize downtime, and prevent recurrence through robust root cause analysis and permanent fixes.

Vendor & Stakeholder Management

• Manage vendor performance against SLAs and contractual obligations, including escalation and resolution of service issues.
• Act as the primary operational liaison with internal stakeholders during incidents, audits, service improvements, and major initiatives.

Security, Risk & Compliance

• Ensure compliance with company security policies, regulatory standards, and audit requirements.
• Oversee system security controls, including vulnerability management, access reviews, penetration testing, and security monitoring.
• Proactively identify and manage operational, technology, and security risks to protect service continuity and customer trust.

Automation & Continuous Improvement

• Drive initiatives to improve efficiency through automated deployments, monitoring, and standardized operational processes.
• Ensure engineering documentation, SOPs, and configuration records are accurate, current, and consistently applied.

People & Operational Leadership

• Lead, coach, and develop team members supporting Home Service Assurance platforms, ensuring strong technical capability and operational discipline.
• Ensure adequate 24x7 operational readiness, including on-call coverage, standby support, and after-hours activities.
• Oversee Tier 2 support and manage vendor escalation for Tier 3 and Tier 4 technical issues, ensuring timely resolution and service stability.

Skills for Success:

• Bachelor’s Degree in Information Technology, Computer Science, Engineering, or related discipline.
• 6+ years of experience in IT operations, service assurance, or systems/platform management in a production environment.
• Demonstrated experience managing 24x7 mission‑critical systems with strict SLA, availability, and customer experience requirements.
• Proven experience working with multi-vendor and multi-platform environments.
• Prior responsibility for operational governance, including incident, change, and service recovery management.

The WIFI Tier 2 Engineer plays a hybrid role within the Managed WIFI team, supporting both Day 1 provisioning activities and ongoing WIFI Day 2 operations.

This role is responsible for configuring and activating customer WIFI services, performing detailed diagnostics, and assisting in maintaining a secure, scalable, and high-performing centralized WIFI platform.

The engineer will work closely with delivery teams during service onboarding and provide technical support to the WIFI Operations team for escalations, platform optimization, and process improvement.

The engineer participates in a 24x7 standby rotation and contributes to service improvements through RCA.

Make an impact by:

• Perform end-to-end configuration and provisioning of WIFI infrastructure components including access points, wireless controllers, SSIDs, VLANs, and policy enforcement rules via centralized platforms
• Participate in 24x7 standby rotation support.
• Integrate WIFI services with enterprise systems such as RADIUS, DHCP, DNS, and authentication gateways.
• Execute technical onboarding procedures, including zero-touch provisioning (ZTP), AP registration, firmware validation, and template-based configuration deployment.
• Conduct pre-deployment readiness checks, post-deployment verification (connectivity, roaming, signal quality), and validate compliance with design specifications.
• Document configurations, implementation steps, and test results to support knowledge transfer and future troubleshooting.
• Serve as Tier 2 escalation for complex wireless issues.
• Assist WIFI Operations with Tier 2 escalations, platform diagnostics, log analysis and RCA when required.
• Participate in platform monitoring, firmware reviews, and security patching tasks.
• Contribute to documentation of configurations, playbooks, and knowledge articles.
• Test new features, templates, or processes prior to implementation.

Skills for success:

• Degree in Information Technology/Computer Science
• 3+ years of relevant experience in WIFI environment, preferably in a managed services or enterprise IT environment
• Strong understanding of wireless networking standards, RF theory, and LAN/WAN integration.
• Experience with enterprise or cloud-based WiFi platforms (Meraki, Aruba, Ruckus, Cisco).
• Knowledge of authentication systems and network security protocols.
• Industry certifications preferred (e.g., CWNA, CWNP, Cisco Wireless, Aruba ACMA).
• Good to have experience with provisioning tools, scripting, or automation is a plus.
• Good to have experience with Huawei & POL

The Graduate Industry Traineeships (GRIT) Programme is an initiative by Workforce Singapore (WSG) that offers fresh graduates with traineeship opportunities* for a period of 3 to 6 months across various sectors. 

The programme aims to support fresh graduates, with no prior working experience, from Universities, Polytechnics, Institutes of Technical Education (ITE) and other Educational Institutions (e.g. private universities and overseas institutions), amid uncertainties in the economy. It supports structured traineeships for trainees to gain hands-on industry-relevant experience and skills, preparing them for successful transition into full-time employment.

All trainees must fulfil the following criteria:  

• Graduated in 2024, 2025 or 2026 from Universities, Polytechnics, Institutes of Technical Education (ITE), or other Educational Institutions (e.g. private universities and overseas institutions); or
• Graduated earlier from above institutions and completed National Service in 2024, 2025 or 2026
• Applicants must have no prior working experience and must be prepared to commit to a full-time traineeship

Make an impact by:

Smart Home Solution Deployment

• Design, test, and deploy Smart Home and IoT solutions for residential environments.
• Configure devices such as smart sensors, security cameras, voice assistants, smart appliances, and automation hubs.
• Support seamless integration and setup of connected home technologies.

Testing & Technical Validation

• Perform lab testing, POC activities, and field trials for new Smart Home technologies.
• Conduct network performance checks, connectivity testing, and troubleshooting.
• Optimize Wi-Fi coverage, home networking, and overall customer experience.

Networking & Troubleshooting

• Configure and troubleshoot routers, mesh Wi-Fi systems, and smart home gateways.
• Resolve device connectivity and integration issues in residential setups.
• Provide technical support during deployments and service troubleshooting.

Collaboration & Innovation

• Collaborate with product, engineering, and operations teams for smooth service delivery.
• Prepare technical documentation, test reports, and user guides.
• Stay updated on Smart Home, IoT, and networking trends to drive innovation and improve customer experience.

Are you ready to say hello to BIG Possibilities?  

Take the leap with Singtel to unlock new opportunities and accelerate your growth. Apply now and start your empowering career!