6 jobs in Pan Pacific Hotels Group

Pan Pacific Hotels Group is a young and dynamic company comprising three well-established and trusted brands; Pan Pacific®, PARKROYAL COLLECTION® and PARKROYAL®. We have aggressive expansion plans and as such, we are looking for motivated and energetic people to be part of our growing team. If you have a passion for the industry and are driven by the desire to create Service Excellence Culture, Pan Pacific Hotels Group is able to offer you great opportunities as we continue to strengthen our global footprint.

Based at our Corporate Office in Singapore, we are looking for a passionate and energetic individual to join us as Director, Global Sales.

Job Responsibilities

Reporting to Vice President, Commercial, the responsibilities include optimising and directing the total sales resources within the Group, manages the Global Sales Office (GSO) organization, as well as the property, and cluster sales resources including sales processes, tools, talent development and performance management to drive overall commercial success.

In addition, this role will manage a portfolio of key global accounts as well as to plan and lead the groups Global Tradeshow and Customer events.

Primary Responsibilities

Strategic Sales Planning

• Develop, execute and manage the Group’s Strategic Sales plan which includes Optimized Sales Channels and Segmentation Strategy, Total Account Management, Global Sales office activities and Global Tradeshow, Roadshow and Customer events.
• Provide guidance to the properties and cluster teams in the development of their annual strategic sales and marketing plans to support the revenue expectations of the business and ensure profitable growth and risk mitigation.
• Drive and create targeted global sales programs for different market segments to maximize market impacts and/or to improve sales efficiency and productivity.

Sales and Customer Management

• To lead, initiate, foster and inspire a commercial Sales Culture throughout the company and to direct and execute customer management and new business development across the group to ensure all our sales resources are highly focused, accountable and working to a Strategic Sales Management strategy to achieve the business needs and deliver solid revenue performances.
• To establish room night and revenue goals for each Global Sales Office/GSA by property and business segment that is based on the individual business needs of each property within the portfolio to achieve the maximum return on our sales investment.
• To ensure Put in place a robust system of measurement and reporting that supports the business needs and ensures that there is a minimum overlap in crediting business to the supporting sales resources.
• To manage all Global Tradeshows and Customer events with an annual calendar and represent the Group at travel and related industry meetings, Tradeshows and events.
• Collaborate and provide guidance to Directors of Sales & Marketing and Director of Catering Sales and their teams to achieve their annual revenue targets.
• Manages key customer relationships which include the following business segments Corporate, Groups, Leisure Wholesale, Online Travel Agents, Consortia, Airlines and Alliances.
• Manages the Group’s request for proposal (RFP) process through the GSO and property resources to increase relevant participation annually.
• Partners with the PANTHER Distribution team to ensure timely and efficient processing of rate loading and distribution.
• Manages the development of sales tools, across all sales resources, which includes Sale Force Automation (SFA), Annual Client Sales Plan (Account Stacking document), Annual goal setting and monthly or quarterly sales productivity reporting.
• Drive Global Hotel Alliance (GHA) sales initiatives and optimize revenue opportunities within the alliance and Pan Pacific Hotels Group through our preferred consortia partnerships, G-Leads, group meeting preferred partnerships and tradeshows and customer activities.

Human Capital

• To lead, motivate and evaluate key sales associates with a view to recommending future development and succession planning across property, cluster and global sales teams.
• To assist properties, cluster and global teams in recruiting / retaining / training key sales associates.
• Ensure that all sales associates are provided with the necessary training, coaching, and supervision to anticipate, adapt and achieve their annual business goals and objectives.
• To provide direction on the Group’s strategic sales management development program for all sales associates.

Financial Management

• To establish all goals – financial, competitive and fiscal and to establish a system of monitoring the same at both quarterly and annually.
• To provide senior management with remedial actions as necessary to remain within acceptable budgetary standards.

Administrative

• To audit properties according to the groups Sales standards and Sales policies and provide audit reports to General Managers and senior management team for implementation.
• To document and enforce Pan Pacific Hotels Group Best Practices through standard operating procedures and policies as required.
• To review the Sales Incentive Plan(s) on an annual basis for property, cluster and global sales teams and to provide recommendation to ensure relevancy and competitiveness.
• To ensure all Sales Standards Operating Procedures and Polices remain relevant and are in place across the Group’s sales resources. In addition, develop new Standards Operating Procedures and Polices as the business, market or technology changes.

The Person:

• Has been in a senior sales leadership role in the Asia Pacific region across hospitality, travel or services.
• Has managed a Global Sales Organisation for a hospitality, travel or services business and led the team to exceeding their revenue and market share targets.
• Experience in leading and driving hotel’s pre-opening sales & marketing portfolio
• International exposure to sales and customer management.
• Excellent Global business contacts in MICE, Leisure and Consortia business segments with business integrate across Asia Pacific.
• Strong Strategic Sales Management principles that have resulted in achieving customer share growth and revenue generation.
• Excellent communications, interpersonal and presentation skills. Is able to converse in Mandarin. Ability to read and write Mandarin is an advantage.
• Understands sales systems and tools and able to use reports to analyse data and identify trends.
• Able to engage stakeholders and execute strategies effectively
• Proactive team player with the ability to work independently and autonomously
• Ability to work under pressure in a fast-paced environment
• Strong business acumen and commercial business sense

Pan Pacific Hotels Group is dedicated to providing equal employment opportunities, including individuals with disabilities.

We regret that only shortlisted candidates will be notified.

Pan Pacific Hotels Group is a young and dynamic company comprising three well-established and trusted brands; Pan Pacific®, PARKROYAL COLLECTION® and PARKROYAL®. We have aggressive expansion plans and as such, we are looking for motivated and energetic people to be part of our growing team. If you have a passion for the industry and are driven by the desire to create Service Excellence Culture, Pan Pacific Hotels Group can offer you great opportunities as we continue to strengthen our global footprint.

Based at our Corporate Office in Singapore, we are looking for a passionate and energetic individual to join us as Business Analyst.

Job Responsibilities

As an Analyst, you will play a key role in supporting the organisation's business intelligence and hotel performance initiatives through data analytics, dashboarding, and reporting. Leveraging tools such as Power BI, you will transform complex data into actionable insights that support strategic decision-making, drive operational improvements, and enhance business performance across our hotel portfolio.

Partnering closely with teams across Finance, Revenue Management, Operations, and other corporate functions, you will contribute to data-driven projects, identify opportunities for growth and efficiency, and support key corporate initiatives. This role offers a unique opportunity to gain exposure to the commercial and operational drivers of a successful hospitality business while working with senior stakeholders at both corporate and property levels. This position reports to the Vice President, Performance Management.

Business Intelligence & Dashboarding

• Support the development, implementation, and continuous enhancement of business intelligence dashboards and reporting solutions using Power BI and other analytical tools.
• Maintain reporting databases, dashboards, and data visualisation tools to ensure timely and accurate business insights.
• Generate and distribute recurring operational and performance reports, while responding to ad hoc data and analytical requests.
• Analyse, validate, and troubleshoot data to ensure data integrity, consistency, and governance standards are maintained.
• Identify opportunities to improve reporting processes, automate workflows, and enhance data accessibility for stakeholders.
• Support the rollout and adoption of dashboarding initiatives across the organisation.

Hotel Performance & Business Analysis

• Analyse hotel and business unit performance against budgets, forecasts, prior-year results, and industry benchmarks, providing actionable insights and recommendations.
• Prepare monthly, quarterly, and annual performance reports and presentations for management review.
• Develop and enhance financial and operational models to support reporting, forecasting, and strategic decision-making.
• Conduct market and industry research, including environmental scans, visitor arrival trends, competitive benchmarking, and other relevant performance indicators.
• Review hotel budgets, business plans, capital expenditure proposals, and asset enhancement initiatives, assessing risks, opportunities, and projected returns.
• Provide analytical support for corporate projects and strategic initiatives aimed at improving business performance across the hotel portfolio.

The Person

• Bachelor's Degree in Business, Finance, Analytics, Statistics, Real Estate, Hospitality Management, or a related discipline from a recognised institution.
• 1–2 years of experience in data analytics, business intelligence, financial analysis, or a related field, preferably within the hospitality industry.
• Experience using data visualisation and business intelligence tools such as Power BI, Tableau, or similar platforms.
• Proficiency in Microsoft Excel, PowerPoint, and Word.
• Familiarity with ERP and accounting systems, preferably SAP, is an advantage.
• Strong analytical and problem-solving skills, with the ability to interpret complex data and translate insights into actionable recommendations.
• Highly numerate with strong attention to detail, ensuring accuracy and reliability in data and reporting.
• Curious and proactive learner, with a strong willingness to understand new tools, systems, and business processes.
• Able to manage multiple priorities in a fast-paced environment, demonstrating adaptability, resourcefulness, and resilience.
• Strong communication and interpersonal skills, with the ability to collaborate effectively across teams and present insights clearly to stakeholders at all levels, while maintaining professionalism, integrity, and accountability.

Pan Pacific Hotels Group is an equal opportunity employer.

We regret that only shortlisted candidates will be notified.

Pan Pacific Hotels Group is a young and dynamic company comprising three well-established and trusted brands; Pan Pacific®, PARKROYAL COLLECTION® and PARKROYAL®. We have aggressive expansion plans and as such, we are looking for motivated and energetic people to be part of our growing team. If you have a passion for the industry and are driven by the desire to create Service Excellence Culture, Pan Pacific Hotels Group can offer you great opportunities as we continue to strengthen our global footprint.

Based at our Corporate Office in Singapore, we are looking for a passionate and energetic individual to join us as Application Manager.

Job Responsibilities

Reporting to the Chief Technology Officer, the Application Manager is responsible for the governance, implementation, optimization, and support of enterprise and hotel-specific applications across the organization. This role ensures that all systems align with operational objectives, regulatory requirements, and industry standards while driving digital transformation initiatives such as workflow automation and RPA. The position also plays a critical role in audit compliance, business continuity planning, and data protection.

Application Management & Support

• Oversee the lifecycle management of hotel systems (e.g., PMS, POS, CRS, CRM, payment systems).
• Ensure high availability, performance, and reliability of corporate and property-level applications.
• Manage vendor relationships, SLAs, and system upgrades/patching.

Hotel Systems & Integration

• Ensure seamless integration between systems (CRS, PMS, payment gateways, biometric systems).
• Support new hotel openings, system rollouts, and migrations.

Workflow Automation & Digital Transformation

• Review and support workflow automation design and implementation.
• Lead Robotic Process Automation (RPA) initiatives to improve operational efficiency and reduce manual processes.
• Identify opportunities for process optimization across departments.

Governance, Risk & Compliance

• Establish and enforce IT governance frameworks, policies, and SOPs.
• Ensure compliance with hotel industry standards, regulatory requirements, and internal policies.
• Manage audit processes (internal and external), including remediation tracking and reporting.
• Support ITGC (IT General Controls) and risk assessments.

Data Privacy & Security

• Ensure compliance with data protection regulations (e.g., PDPA, GDPR where applicable).
• Implement best practices in data handling, access control, and encryption.
• Oversee sensitive systems including biometric authentication and payment processing platforms.
• Work closely with security teams to mitigate risks and vulnerabilities.

Payment Systems & Financial Integration

• Manage and monitor payment gateway integrations and compliance (e.g., PCI-DSS).
• Ensure secure transaction processing across all hotel systems.
• Collaborate with finance teams on reconciliation, reporting, and audit requirements.

Business Continuity Planning (BCP)

• Maintain, and test IT disaster recovery and business continuity plans.
• Ensure systems are resilient and aligned with organizational BCP strategies.
• Coordinate recovery drills and incident response activities.

Stakeholder & Project Management

• Collaborate with business stakeholders (Operations, Finance, Sales & Marketing).
• Lead cross-functional IT projects and system implementations.
• Translate business requirements into technical solutions.
• Provide training and documentation to end-users.

The Person:

• Minimum 6–10 years of experience in application management within the hospitality or hotel industry.
• Proven experience with hotel systems (PMS, POS, CRS, CRM).
• Experience in audit, governance, and compliance frameworks.
• Possess Bachelor’s degree in Information Technology, Business, Hospitality Management, or related field
• Strong hands-on experience with hotel systems (PMS, POS, CRS, CRM).
• Proven application management and system integration expertise, including payment gateways.
• Solid governance, audit, and compliance knowledge (ITGC, PCI-DSS, regulatory standards).
• Data privacy and security competency, including handling sensitive guest and biometric data.
• Experience in business continuity planning (BCP/DR) and strong stakeholder/vendor management.

Pan Pacific Hotels Group is an equal opportunity employer.

We regret that only shortlisted candidates will be notified.

Pan Pacific Hotels Group is a young and dynamic company comprising three well-established and trusted brands; Pan Pacific®, PARKROYAL COLLECTION® and PARKROYAL®. We have aggressive expansion plans and as such, we are looking for motivated and energetic people to be part of our growing team. If you have a passion for the industry and are driven by the desire to create Service Excellence Culture, Pan Pacific Hotels Group is able to offer you great opportunities as we continue to strengthen our global footprint.

Based at our Corporate Office in Singapore, we are looking for a passionate and energetic individual to join us as Director, Digital Marketing Technology .

Job Responsibilities

The Director, Digital Marketing Technology is responsible for leading the development, and execution of Pan Pacific Hotels Group’s (PPHG) digital marketing technology ecosystem and digital guest experience.

This role sits across Marketing, Technology, and Data, and focuses on building a customer-focused, data-driven, and AI-enabled digital ecosystem. Key areas include Brand.com, customer data, and marketing technology platforms to deliver seamless and personalized guest experiences.

Combining strong commercial and technical expertise, he/she will define and execute the roadmap across digital platforms and emerging technologies, ensuring alignment with business goals and consistent execution across all properties.

Primary Responsibilities

Digital Strategy & Transformation

• Define and lead the Group’s Digital Marketing Technology roadmap aligned with business and commercial priorities
• Translate strategic vision into scalable and actionable initiatives across marketing, data, and technology platforms
• Identify and implement emerging technologies to drive competitive advantage and business growth

Digital Experience & Brand.com Leadership

• Own the strategy, performance, and continuous optimization of PPHG’s Brand.com
• ecosystem as the primary direct booking channel
• Drive initiatives across UX/UI, conversion rate optimization (CRO), mobile-first
• design, and personalization
• Lead development of next-generation digital experiences e.g. AI chatbot, booking engine enhancements etc.
• Ensure global consistency of brand and experience standards with flexibility for property-level execution

Martech, Customer Data & Personalisation

• Lead the development and governance of Customer Data Platform (CDP) /
• Customer Experience Platform (CXP) capabilities
• Enable a single customer view through integration of CRM, loyalty, booking, and third-party data sources
• Drive segmentation, targeting, and lifecycle marketing through marketing automation platforms
• Champion data-driven marketing and personalization across all digital touchpoints, Data, Analytics & Measurement
• Partner with Internal Stakeholders (IT, Revenue etc.) to evolve the Group’s data architecture and infrastructure, including cloud-based data platforms
• Ensure strong data governance, quality, and accessibility for marketing and analytics
• Drive adoption of analytics tools, dashboards, and experimentation frameworks to support continuous optimization

AI, Innovation & Future Capabilities

• Lead adoption of AI-driven marketing capabilities including personalization, segmentation, and automated insights
• Drive development of Generative AI and LLM-based use cases (e.g., conversational search, AI booking flows)
• Develop and execute Generative Engine Optimization (GEO) strategies
• Continuously evaluate and pilot emerging technologies to future-proof the Group’s digital ecosystem

Technology Delivery & Platform Management

• Oversee end-to-end delivery of key digital initiatives (e.g., CMS migration, CDP/CXP implementation, booking platform enhancements)
• Working with IT to ensure scalable, secure, and high-performing system architecture
• Lead RFP processes, vendor selection, contract negotiation, implementation governance, and ongoing vendor management processes
• Ensure seamless integration across platforms and systems

Operational Excellence & Property Enablement

• Establish governance, frameworks, and standards for website and digital platform management
• Develop and deploy playbooks, toolkits, and training programs for property teams
• Conduct regular performance reviews and audits to drive continuous improvement
• Enable properties to effectively leverage digital platforms for campaigns, content, and optimization

The Person:

• Minimum of 10 years’ experience in managing web application development, with hands-on experience in Digital Technologies, with significant experience in leading and providing solutions to large and complex high-volume transactional systems environment.
• Familiarity with hospitality industry will be an advantage
• Good knowledge of web standards, CSS, XHTML, one or more Javascript frameworks, and AJAX.
• Knowledge of Internet protocols and RFC standards and database management systems
• Degree (or above) in Computer Science, Information Systems, Computer Engineering, Marketing Technology or related discipline
• A solution-oriented mindset. Using technical know-how, experience, data-driven insights, and creativity to create the best web experiences
• Ability to analyse complex problems, identify alternative solutions, project consequences of proposed plans, and implement recommendations in support of technology and information
• Strategic and tactical, with the skill to move seamlessly from high-level vision and clarity of thought to detail-oriented execution and delivery.
• Strong project management skills, including the ability to manage details through to completion and ensure project deadlines are met.
• Experience and proven record of managing an RFP process, all the way to executing a contract.
• Excellent written and verbal communication skills, with the ability to present findings and recommendations targeted to the audience in question
• Familiar with CMS platforms (e.g. Adobe Experience Manager), Cloud platforms (e.g. AWS, Azure), CRM / CDP / marketing automation tools, Web analytics and tagging tools
• Basic understanding of system integrations (APIs)
• Digital Experience such as website optimization, UX/UI, and CRO

Pan Pacific Hotels Group is dedicated to providing equal employment opportunities, including individuals with disabilities.

We regret that only shortlisted candidates will be notified.

Pan Pacific Hotels Group is a young and dynamic company comprising three well-established and trusted brands; Pan Pacific®, PARKROYAL COLLECTION® and PARKROYAL®. We have aggressive expansion plans and as such, we are looking for motivated and energetic people to be part of our growing team. If you have a passion for the industry and are driven by the desire to create Service Excellence Culture, Pan Pacific Hotels Group can offer you great opportunities as we continue to strengthen our global footprint.

Based in Singapore Corporate Office, we are looking for a passionate and energetic individual to join us as Vice President, Pre-opening and Operations Support .

Job Responsibilities:

This position will report directly to Chief Operating Officer with primary responsibility in four key areas: 1) Operations Support 2) Pre-opening 3) Quality and Brand Standards 4) Global Procurement.

Responsibilities:

Operations Support

• Drive continuous operational improvement (process and product), including implementation, governance, and ongoing review of brand product and service operating standards.
• Champion brand standards and quality assurance across all properties, ensuring consistency in guest experience, service delivery, and design intent across Pan Pacific, PARKROYAL COLLECTION and PARKROYAL brands.
• Drive operational financial performance, including GOP optimisation, cost efficiency, labour productivity, and flow-through improvement, while maintaining brand integrity and guest experience.
• Partner closely with Finance and Commercial teams on budgeting, forecasting, and performance improvement initiatives, ensuring alignment with corporate and ownership expectations.
• Leverage system-wide expertise and resources to support properties and facilitate the sharing of best practices across the Group.
• Facilitate comprehensive brand product and service plans for existing hotels and new developments.
• Support the COO in designing, refining, and implementing brand operating standards, including brand magnifiers and key touchpoints.
• Coordinate with Commercial, Marketing and Brands, People & Culture, Technical Services, and other functions to ensure consistent execution of brand and operational standards.

Operational Financial Performance

• Analyse operational and financial performance monthly, developing strategies and action plans with functional teams, VP Operations / Area GMs, and GMs to achieve targeted financial and operational outcomes.
• Drive financial performance across operating and pre-opening assets, with a focus on GOP optimization, cost control, and revenue enhancement.
• Partner closely with Finance and Commercial teams to develop and execute budgets, forecasts, and performance improvement plans.
• Monitor key financial metrics including flow-through, departmental profitability, labour productivity, and cost ratios.
• Identify operational efficiencies and implement initiatives to improve margins without compromising guest experience or brand integrity.
• Support asset management and ownership engagement through clear performance reporting and strategic recommendations.

Pre-Opening

• Lead and manage pre-openings for all Pan Pacific, PARKROYAL COLLECTION and PARKROYAL hotels & resorts.
• Develop and execute comprehensive pre-opening plans, ensuring alignment across all functions, timelines, and budgets.
• Coordinate cross-functional teams and establish vendor relationships to ensure seamless project execution.
• Ensure operational infrastructure, systems, and standards are in place for handover to Operations.
• Maintain oversight of project progress, proactively identifying and mitigating risks, and critical issues.
• Ensure financial discipline during pre-opening phases, including budget adherence, cost control, and procurement alignment.
• Conduct post-mortem reviews to capture lessons learned and integrate improvements into future projects.

Quality & Brand Standards

• Oversee a robust quality management framework, including audits (e.g., LQA), guest feedback platforms (e.g., Trust You or equivalent), and continuous improvement initiatives to elevate guest satisfaction and brand compliance.
• Champion and enforce brand standards across all operating and pre-opening properties, ensuring consistency in guest experience, design intent, service delivery, and operational execution.
• Establish and oversee a robust quality assurance framework, including audits, guest feedback analysis, and continuous improvement initiatives.
• Partner with brand, design, and operations teams to refine and evolve standards in line with market expectations and brand positioning.
• Drive accountability at property level to achieve and exceed internal quality benchmarks, guest satisfaction scores, and brand compliance metrics.

Global Procurement & Strategic Sourcing

• Provide oversight and strategic direction on global procurement and sourcing practices across the portfolio to ensure alignment with brand standards, cost efficiencies, and operational requirements.
• Collaborate with procurement and project teams to support pre-opening sourcing of OS&E and FF&E, ensuring quality, cost-effectiveness, and timely delivery.
• Support the development of preferred supplier programs and procurement frameworks, leveraging scale and standardisation across regions.
• Promote procurement governance, transparency, and compliance, ensuring adherence to company policies and audit standards.
• Encourage sustainable and responsible sourcing practices aligned with the Group’s ESG commitments.

Other Responsibilities:

• Any other duties of a comparable nature as may be required.

The Person:

• At least 5 years of senior management experience in corporate roles in corporate office in Singapore or Asia Pacific Region
• Bachelor’s degree in business discipline
• Experience in hotel management in luxury hotel and resort in Asia
• Solid operational experience with an established hotel group in Asia Pacific Region
• Experience in working with senior leadership team directly in implementing company-wide strategies and operational improvement plans
• Understanding of operational finance, strategy, and performance improvement
• Experience in pre- openings and re-brandings
• Have an eye for details and able to define and implement standards expected of an upper upscale and luxury hotel and resort
• Excellent interpersonal skills with level of flexibility and adaptability
• A professional image and personality exuding confidence

Pan Pacific Hotels Group provides equal employment opportunities, including individuals with disabilities.

We regret that only shortlisted candidates will be notified.