4 jobs in NTUC Club

Roles and Responsibilities

You will craft clear, consistent and effective messaging across multi-platform content and media-facing FAQs that are bespoke to our key stakeholders, including migrant workers, employers, dorm operators and government agencies.

You will own the full performance lifecycle: Continuously monitor changes in cross-platform success metrics, assess which channels deliver the highest return, and quickly recommend data-driven adjustments to strategically define and maximise overall outreach impact.

This role demands a blend of technical capability and excellent coordination:

• Technical Execution & Content Design: Proven skills such as HTML coding and proficiency with the Adobe Creative Suite (or similar design software) are essential. You must be able to create webpages from scratch (utilizing CMS/ web tools) and prepare professional presentation decks.
• Stakeholder Coordination: The ability to work effectively with inter-departments and cross-agencies to recreate and optimise channel effectiveness and outreach materials.
• Communication & Follow-Through: Excellent communication skills and strong follow-up to ensure clear, consistent messaging flow across all initiatives.
• Domain Knowledge: Domain knowledge in the migrant workers ecosystem will be an added advantage.

Qualifications and Other Requirements

• Minimum Diploma
• At least 5 years of relevant working experience in communications and marketing role
• Proven ability to craft clear, consistent messaging across multiple platforms (web, print, FAQs) for diverse stakeholder groups
• Working knowledge of HTML, CMS/web tools, and ability to build or update webpages independently
• Proficiency in Adobe Creative Suite (or equivalent) and creation of professional presentation decks
• Familiarity with migrant workers and their community in the, but not limited to, Construction, Marine Shipyard and Process industry.
• This role will be based in NTUC Club’s office at Downtown East.
• Regular travel to the Recreation Centres located in the West is expected

Operational Delivery

• Ensure projects are consistently on brief, on time and on budget.
• Ensure compliance and championship of internal processes with both internal and external stakeholders.
• Responsibility for the creation and ongoing management of project timelines and plans to ensure programmes are on track.
• Management of key suppliers, ensuring delivery of their project area is delivered within budget and to a high quality in line with client expectations.
• Management of event budgets, tracking expenses, and ensuring that events are executed within budget. This may include negotiating contracts, managing payments, and tracking financial records.
• Assist in the Service Quality feedback to assess the success of the event, analyze and identify areas for improvement in future events.

Creative

• Support and manage the creative development, production and launch of experiences, across multiple touch points, to ensure the creative and innovative ideas fulfil the client brief.
• Demonstrate a strong understanding of the creative process, recognising the importance of the strategic objectives and ensuring they drive the overall output.
• Drive cross-collaboration to ensure an aligned approach for meeting client objectives.

Client Relationships

• Daily point of contact for clients on projects.
• Provides counsel to clients on deliverables, managing client expectations to ensure we successfully meet the clients’ objectives and deliver great results.
• Ensure clear communication with the client around all project deliverables including roles and responsibilities, agreed scope and budget, timelines and programme status.
• Work in partnership with clients in an advisory capacity, consulting on industry best practice and recommending creative, effective and appropriate solutions.

Finance

• Accountable for profitability of all project deliverables.
• Responsible for obtaining, reviewing and responding to vendor quotes, ensuring we are working with best in class partners and vendors, with regular negotiations to drive value, profitability and efficiency.

Qualifications and Other Requirements

• Minimum 5 - 7 years agency experience in the brand experience or live event space.
• Excellent verbal and written communication skills.
• Creative thinker and problem solver.
• Ability to multitask, troubleshoot and have strong stakeholder management skills.
• Extensive experience in client relations and management.
• Excellent attention to detail.

Preferred Knowledge and Skills

• Exceptional financial management skills to ensure deliverables and required financial outcomes are met.
• A thorough knowledge of event production processes.
• Excellent supplier relations and knowledge.

We are seeking an innovative and customer-centric Assistant Manager to join our Customer Experience (CX) team.

In this role, you will support the Director and Senior Manager in leading and executing initiatives that enhance both digital and physical touchpoints by uncovering customer needs, mapping and improving journeys, translating insights into actionable solutions.

Your focus will be to drive digital experience and adoption projects leveraging data, analytics and AI to deliver One Unified Experience.

This role is ideal for someone who thrives at the intersection of customer insight, experience design and digital innovation and is passionate about building seamless, loyalty-driven experiences.

Digital Experience & Innovation

• Managing customer facing AI Agents.
• Support in managing Digital Adoption Projects.
• Lead User Acceptance Testing, portal trials and enhancement initiatives.
• Support in developing and implementing AI driven solutions and automation tools that enhance both physical and digital touchpoints. (e.g. AI Agent, Customer 360, portal improvements)
• Support Mystery Shopping of current offerings.
• Support in the collaboration with IT, Business Units and Marketing

Customer Experience Design and Insights

• Plan, conduct and facilitate stakeholder discussions, workshops, user surveys and interviews to uncover customers’ needs and pain points.
• Translate findings that will guide digital and phygital experience design into actionable recommendations.
• Analyse customer feedback and operational data , building dashboards and prepare monthly reports.
• Work with Business Units understand pain points and track service performance
• Contribute to CX workplan and innovation efforts aimed at enhancing service delivery and customer loyalty.

Service Delivery

• Supporting in the Feedback Management Process
• Assist in the rollout of new Salesforce features (Survey, Service Console) and in the administration of the Knowledge Module to enhance service operations and customer support efficiency.

Other Duties

• Act as the deputy to the Senior Manager in her absence, ensuring business continuity and operational excellence.
• Mentor and guide team members in digital adoption, CX methodologies and data utilisation.

Qualifications & Preferred Knowledge/Skills

• Degree in Business, Marketing or equivalent.
• Min 6 years of work experience, preferably in customer experience or user experience with exposure to digital initiatives.
• Skilled in design thinking, customer journey mapping and service blueprint.
• Experienced with CRM systems, databases and analytics tools (e.g. Salesforce, Tableau, Power BI).
• Proficient in Microsoft Excel, Word and PowerPoint at an intermediate level.
• Strong analytical, conceptualisation and project management skills.
• Excellent presentation, stakeholder engagement and facilitation abilities.