5 jobs in NANYANG TECH PTE. LTD.

Job Responsibilities:

• Provide daily support for systems software, networks, servers, and end-user devices via IT Helpdesk, remote assistance, and onsite support.
• Station at client sites or travel to multiple locations daily as required.
• Configure, maintain, and troubleshoot network infrastructure for office and store locations, including LAN, WAN, WLAN, VPN, and wireless systems.
• Administer and manage server infrastructure (on-premises and cloud), including AWS, DNS, Active Directory, DHCP, and domain controllers.
• Deploy and manage customer server hardware, virtual machines, storage appliances, routers, firewalls, switches, and other network equipment.
• Plan, lead, and execute system and network infrastructure deployment projects.
• Assist in developing infrastructure designs based on technical requirements and standard IT service offerings.
• Monitor system and network performance, troubleshoot issues, and ensure uptime meets service level agreements (SLAs).
• Implement proactive improvements by analyzing past incidents and identifying weaknesses in the infrastructure.
• Implement and maintain network and system security measures including firewalls, IDS/IPS, and secure access policies.
• Apply formal change management, incident management, and problem management processes.
• Maintain documentation, checklists, and regular reports for operational tasks.
• Perform other ad-hoc duties as assigned.

Requirements:

• Diploma/Degree in Information Technology or a related discipline.
• Hands-on experience working in a Windows environment.
• Microsoft-related certifications or other relevant technical qualifications will be an advantage.
• Strong interpersonal and communication skills, with the ability to work effectively with all levels of personnel.
• Independent, self-motivated, and capable of handling responsibilities with minimal supervision.
• Ability to prioritize tasks effectively and perform under tight timelines.
• Strong analytical and problem-solving skills.
• Hands-on knowledge for Cloud Platform – MS Azure, especially Entra, M365 Security etc will be an advantage

Your responsibilities will include but not limited to;

• Collective responsibility with the rest of the global support team to ensure the Service Management ticket queues are effectively managed based on priority & commitment.
• Effective management of your personal ticket queue.
• Fundamental to advanced troubleshooting for day to day incidents or requests from End Users involving hardware, software or networking. Ensuring that all efforts are captured on to the ticketing system.
• Basic Mobility Support
• Project Support and Potential Leadership of Project Initiatives (Large Scale IT Objectives).
• Basic Asset Management processes adherence to support ongoing accuracy of Asset Inventory Database and Stock. Effective management of hardware and software distributed to employees.
• Knowledge Base Usage, Reference and Collective Improvement.
• Timely support of End User Issues or Requests.
• Assisting hiring manager on onboarding process and preparation of IT equipment of new employees (IT portion).
• Occasional Creation of various forms of documentation. (Processes, Policies, Training Material, Quick Reference Guides, Knowledge base articles).
• Understanding of various metrics reflecting the group’s performance.
• Management of Project assignments and relevant activities as necessary in order to remain on-schedule for critical objectives.
• Narrowing down issue and redirecting issues to SME as and when necessary.
• Report customer feedback and potential improvements.

The following core skills are highly desirable;

• At least 2 years’ experience in the IT industry and Customer Service Role
• At least 2+ years’ related experience with increasing responsibility in a Service and Support technical role for a midsize or larger organization (700+ user environment).
• Must possess excellent customer service skills and have the ability to interact professionally with a diverse group, executives, managers, subject matter experts and business users.
• Maintains a high degree of professionalism in actions, demeanor and dress.
• Requires a high level of expertise in both Windows and Apple operating systems, platform software and associated hardware. Understanding of networking principles and printing environments.
• Possess a strong technology background with the ability to execute a task or project to completion.
• Demonstrated ability to manage the full lifecycle of an End User computing environment from hire to refresh/retire.
• Organized and deadline driven with the ability to track multiple tasks simultaneously. Able to effectively set priorities and work well under deadlines with a strong attention to detail.
• Excellent teamwork skills and the ability to work unsupervised.
• Demonstrated performance and aptitude consistent with client core values and culture.
• Handles confidential and sensitive matters with tact and diplomacy.
• Understanding of ITIL principles

Responsibilities:

• Integrate hardware management to internal runbook application using Redfish API for inventory, RBAC, health check and orchestration of firmware patching

• Integrate 3rd party system to runbook to improve efficiency for system administrator

• Build tools and APIs that automate operational tasks, infrastructure provisioning, maintenance activities, and incident response workflows

• Resolve compliance related issues including code upgrade, hardening, patching and performing regression

• Develop monitoring, logging, and reporting capabilities to enhance operational visibility and support decision-making.

• Write clean, well-documented, and maintainable code adhering to best practices for both Python/javascript/HTML

• Participate in code reviews and contribute to improving the overall quality of the codebase.

• Collaborate with other developers and operations teams to ensure seamless integration of applications and infrastructure.

Qualifications:

• Bachelor's degree in Computer Science, Information Technology, or a related field.

• 1+ years of experience in Scripting / Web development using framework (E.g. Spring Boot/ Django/ Laravel)

• Understanding of RESTful API design and development.

• Experience with database technologies, querying and normalization (e.g., MariaDB, MySQL).

• Proficiency in Python programming

• Familiarity with version control systems (e.g., Git).

• Exposure to Linux systems and familiarity to commands

• Excellent problem-solving and analytical skills.

• Strong communication and teamwork skills.

Bonus Points:

• Familiarity with access policies, building authentication / authorization into APIs, engineering user access management

• Software testing – Automated unit testing, integration testing, automating generation of test artefacts

Job Description

• Liaising with clients and maintaining the orders
• Making calls to assigned clients and following up on leads, opportunities
• Processing of Sales Orders in the online ordering system
• Attending to incoming enquires, understanding clients' needs and identifying sales opportunities
• Prepare quotation based on clients' requirements
• Perform procurement of inventory or parts
• Coordinate with client and engineering team on delivery and installation
• Performing general administrative duties (e.g. data entry, document scanning, filing, secretarial support)
• Perform all other duties or projects as and when assigned

Requirement

• Diploma in any relevant discipline.
• Computer literate with good knowledge in Microsoft Office
• Team player with good communication skills
• Customer service oriented
• Fresh graduates welcome to apply