34 jobs in Manulife

We are seeking a highly motivated and analytical individual to join our team as a Business Intelligence Analyst / Data Analyst. In this role, you will work with complex datasets to uncover insights, identify trends, and support data-driven decision-making across the organization. You will collaborate with cross-functional teams to deliver impactful reports, dashboards, and analytical tools.
**Position Responsibilities:**
+ Analyse large, structured datasets to identify trends, patterns, and business opportunities.
+ Extract, clean, and transform data using SQL, Python, or R.
+ Collaborate with stakeholders to define project scope, KPIs, and reporting requirements.
+ Develop and maintain dashboards and reports using BI tools (Preferred Power BI).
+ Document user stories, data flow diagrams, and data standards.
+ Provide technical support for reporting solutions and troubleshoot data issues.
+ Ensure data accuracy and validate results through audits and quality checks.
+ Translate complex data into clear, actionable insights for business users.
+ Maintain and update BI documentation and self-service guides.
+ Leverage GenAI and AI-enabled tools to accelerate analysis, generate insights, automate repetitive reporting tasks, and improve productivity while ensuring outputs are reviewed for accuracy and business relevance.
**Required Qualifications :**
+ Bachelor's degree in data science, Computer Science, Statistics, Business Analytics, or related field.
+ 3-6 years of experience in a data analyst, BI analyst, BI Developer or similar role.
**Preferred Qualifications:**
+ Proficiency in BI tools: Power BI
+ Experience in visualizing and presenting analytical results effectively.
+ Strong SQL skills and experience with data analysis, extraction and transformation.
+ Familiarity with Python for data analysis and modelling.
+ Understanding of data warehouse concepts, database structures, and ETL processes.
+ Knowledge of machine learning, predictive modelling, and optimization techniques is good.
+ Hands-on experience or familiarity with GenAI/AI productivity tools such as Microsoft Copilot, ChatGPT, Claude, or similar platforms for data analysis, documentation, insight generation, and workflow automation.
+ Ability to interpret and communicate outputs from AI/ML models.
**_When you join our team:_**
+ We'll empower you to learn and grow the career you want.
+ We'll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
+ As part of our global team, we'll support you in shaping the future you want to see.
**Acerca de Manulife y John Hancock**
Manulife Financial Corporation es un importante proveedor internacional de servicios financieros que ayuda a las personas a tomar decisiones de una manera más fácil y a vivir mejor. Para obtener más información acerca de nosotros, visite .
**Manulife es un empleador que ofrece igualdad de oportunidades**
En Manulife/John Hancock, valoramos nuestra diversidad. Nos esforzamos por atraer, formar y retener una fuerza laboral tan diversa como los clientes a los que prestamos servicios, y para fomentar un entorno laboral inclusivo en el que se aprovechen las fortalezas de las culturas y las personas. Estamos comprometidos con la equidad en las contrataciones, la retención de talento, el ascenso y la remuneración, y administramos todas nuestras prácticas y programas sin discriminación por motivos de raza, ascendencia, lugar de origen, color, origen étnico, ciudadanía, religión o creencias religiosas, credo, sexo (incluyendo el embarazo y las afecciones relacionadas con este), orientación sexual, características genéticas, condición de veterano, identidad de género, expresión de género, edad, estado civil, estatus familiar, discapacidad, o cualquier otro aspecto protegido por la ley vigente.
Nuestra prioridad es eliminar las barreras para garantizar la igualdad de acceso al empleo. Un representante de Recursos Humanos trabajará con los solicitantes que requieran una adaptación razonable durante el proceso de solicitud. Toda la información que se haya compartido durante el proceso de solicitud de adaptación se almacenará y utilizará de manera congruente con las leyes y las políticas de Manulife/John Hancock correspondientes. Para solicitar una adaptación razonable en el proceso de solicitud, envíenos un mensaje a .
**Modalidades de Trabajo**
Híbrido

The Operations Strategy Delivery role plays a pivotal role in driving the development, governance, and execution of the Operations Department's strategic priorities. This role bridges operational strategy with execution by leveraging data analytics, emerging technology and business insights to facilitate transformation initiatives and enhance decision-making and operational efficiency.
Working cross-functionally with local and regional teams, the lead ensures alignment between operational goals and initiatives. With a strong focus on delivering actionable insights and continuously improving operational processes, this position is vital for achieving the organization's long-term goals and maintaining a competitive advantage.
**Position Responsibilities:**
**Strategy Development & Execution**
+ Leads the end-to-end Operations Strategic Planning process, including annual planning, quarterly refresh, and alignment to organizational objectives and business priorities.
+ Leads the development and operationalization of the Operations strategic plan, establishing clear governance, performance metrics, and tracking mechanisms to ensure disciplined execution and delivery of strategic outcomes; prepares and delivers executive-level presentations, reports and decision papers for leadership forums.
+ Evaluates new strategic initiatives, drives prioritisation process, define KPIs, assess options for decision-making, and ensure strategic goals deliver measurable benefits.
**Distribution Partners Initiative Delivery**
+ Lead and facilitate structured engagement (monthly catch ups) with key distribution partners: DBS, MFA and MAG. Documenting pain points, running prioritization and driving resulting key initiatives to resolve them.
+ Drive alignment between frontline requirements and backend operational capabilities.
+ Work across Operations HODs, Technology, Compliance and other stakeholders to facilitate clear ownership, timelines and delivery of the agreed initiatives.
**Strategic Reporting & Monitoring**
+ Works with best-in-class reporting frameworks and analytics dashboards to leverage real-time tracking of strategic initiatives and operational performance.
+ Specifies regular and ad-hoc reports to monitor operational performance, strategic progress, and transformation initiatives.
+ Identify risks and proactively highlight challenges/opportunities based on reporting insights.
**Stakeholder Engagement & Communication**
+ Act as a trusted advisor to Operations and Business Senior Management, providing insights and guidance on strategic planning and business performance.
+ Collaborate with local, regional, and cross-functional teams (Finance, IT, Distribution, etc.) to align data analytics with strategic goals.
+ Create impactful presentations and reports for executive leadership, translating complex data into concise and meaningful insights.
+ Provide training and support to stakeholders on how to interpret and leverage dashboards, reports, and analytics tools.
**Process Optimization & Innovation**
+ Leverage broader insurance technology and process innovation knowledge to challenge the status quo and partner with Technology in providing innovative solutions for our business and distribution partners.
+ Drive adoption and embedding of new processes and tools across Operations.
+ Up to date in understanding the impact of AI initiatives in the insurance sector and being able to leverage this knowledge.
**Required Qualifications:**
+ Bachelor's degree in business, Finance, Data Analytics, Actuarial Science, or related field.
+ 10 years+ of relevant experience in financial services (life insurance industry and banking preferred), with a strong background in transformation, insurance technology, process improvement and data-driven decision-making.
Technical Skills
+ Expertise in PowerPoint, Excel, and Word with the ability to create executive-level presentations, perform data analysis, and generate impactful reports.
+ Strong analytical skills with the ability to translate large datasets into strategic recommendations and actionable insights.
Soft Skills
+ Strategic Thinking & Execution: Ability to improve business outcomes through structured analysis and recommendation of long-term strategic initiatives, translating into clear delivery plans and realized outcomes.
+ Business & Operational Acumen: Deep understanding of how operational processes drive business performance and customer outcomes.
+ Leadership & Influence: Ability to lead through influence in a matrix environment without direct authority.
+ Strong Communication: Excellent verbal and written communication skills to convey complex information clearly, succinctly, and persuasively.
+ Problem-Solving & Research: Logical approach to identifying issues, synthesizing insights, and developing sound recommendations.
+ Change Management & Adaptability: Comfortable working in a fast-paced environment with incomplete information, managing evolving priorities and driving projects forward with initiative and urgency.
+ Attention to Detail: High level of attention to detail, ensuring the highest quality and accuracy of deliverables for senior management and/or stakeholders' review.
+ Perseverance & Collaboration: Strong work ethic, persistence in overcoming challenges, and a results-driven mindset.
Personal Attributes
+ Initiative and Drive: Self-starter with a strong sense of ownership and urgency.
+ Team Player: Collaborative mindset, effectively working within and across teams.
+ Adaptability: Comfortable working in ambiguous and rapidly changing environments.
**_When you join our team:_**
+ We'll empower you to learn and grow the career you want.
+ We'll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
+ As part of our global team, we'll support you in shaping the future you want to see.
**Acerca de Manulife y John Hancock**
Manulife Financial Corporation es un importante proveedor internacional de servicios financieros que ayuda a las personas a tomar decisiones de una manera más fácil y a vivir mejor. Para obtener más información acerca de nosotros, visite .
**Manulife es un empleador que ofrece igualdad de oportunidades**
En Manulife/John Hancock, valoramos nuestra diversidad. Nos esforzamos por atraer, formar y retener una fuerza laboral tan diversa como los clientes a los que prestamos servicios, y para fomentar un entorno laboral inclusivo en el que se aprovechen las fortalezas de las culturas y las personas. Estamos comprometidos con la equidad en las contrataciones, la retención de talento, el ascenso y la remuneración, y administramos todas nuestras prácticas y programas sin discriminación por motivos de raza, ascendencia, lugar de origen, color, origen étnico, ciudadanía, religión o creencias religiosas, credo, sexo (incluyendo el embarazo y las afecciones relacionadas con este), orientación sexual, características genéticas, condición de veterano, identidad de género, expresión de género, edad, estado civil, estatus familiar, discapacidad, o cualquier otro aspecto protegido por la ley vigente.
Nuestra prioridad es eliminar las barreras para garantizar la igualdad de acceso al empleo. Un representante de Recursos Humanos trabajará con los solicitantes que requieran una adaptación razonable durante el proceso de solicitud. Toda la información que se haya compartido durante el proceso de solicitud de adaptación se almacenará y utilizará de manera congruente con las leyes y las políticas de Manulife/John Hancock correspondientes. Para solicitar una adaptación razonable en el proceso de solicitud, envíenos un mensaje a .
**Modalidades de Trabajo**
Híbrido

This role offers an exciting opportunity to be part of Manulife's Agency Distribution team, supporting the onboarding of Financial Advisors through a seamless, compliant, and digitally enabled experience. You will play a key role in ensuring high-quality onboarding governance while also contributing to process optimisation, automation, and system enhancements.
Beyond day-to-day operations, this position provides strong exposure to cross-functional stakeholders and the opportunity to drive improvements in workflows, reporting, and digital adoption (including AI-assisted tools). It is ideal for individuals who enjoy combining operational excellence with continuous improvement and innovation.
**Position Responsibilities**
**Onboarding & Compliance**
+ Manage end-to-end onboarding processes for Financial Advisors, ensuring adherence to Fit & Proper requirements and regulatory standards
+ Perform due diligence checks with clear, structured documentation and audit-ready case notes
+ Support audit and compliance reviews by maintaining accurate and complete records
**Process Optimisation & Digital Enablement**
+ Identify opportunities to streamline workflows, reduce manual effort, and improve turnaround time
+ Develop templates, SOPs, and structured documentation to enhance consistency and efficiency
+ Leverage AI tools and automation approaches to improve productivity and process quality
**Data & Reporting**
+ Prepare and analyse manpower and recruitment campaign data to support business insights and decision-making
+ Ensure high standards of data accuracy across multiple systems
+ Generate regular reports using Excel (e.g. PivotTables, lookup functions, data cleaning techniques)
**Stakeholder & Project Collaboration**
+ Partner with internal stakeholders (e.g. agency teams, compliance, HR) to ensure smooth onboarding experience
+ Contribute to system enhancement initiatives by gathering requirements, drafting user stories, and participating in UAT
+ Support ongoing process improvement and transformation initiatives within the team
**Required Qualifications**
+ Good understanding of onboarding processes and regulatory/compliance requirements
+ Familiarity with AI tools (e.g. for summarisation, documentation, or workflow support
+ Strong Excel skills (e.g. PivotTables, VLOOKUP/XLOOKUP, data handling)
+ Ability to produce clear, structured, and compliant documentation
+ Strong attention to detail with a high standard of data accuracy
+ Good communication and stakeholder management skills
+ Ability to work independently in a fast-paced environment
**When you join our team**
+ We'll empower you to learn and grow the career you want.
+ We'll recognize and support you in a flexible environment where well‑being and inclusion are more than just words.
+ As part of our global team, we'll support you in shaping the future you want to see.
**Acerca de Manulife y John Hancock**
Manulife Financial Corporation es un importante proveedor internacional de servicios financieros que ayuda a las personas a tomar decisiones de una manera más fácil y a vivir mejor. Para obtener más información acerca de nosotros, visite .
**Manulife es un empleador que ofrece igualdad de oportunidades**
En Manulife/John Hancock, valoramos nuestra diversidad. Nos esforzamos por atraer, formar y retener una fuerza laboral tan diversa como los clientes a los que prestamos servicios, y para fomentar un entorno laboral inclusivo en el que se aprovechen las fortalezas de las culturas y las personas. Estamos comprometidos con la equidad en las contrataciones, la retención de talento, el ascenso y la remuneración, y administramos todas nuestras prácticas y programas sin discriminación por motivos de raza, ascendencia, lugar de origen, color, origen étnico, ciudadanía, religión o creencias religiosas, credo, sexo (incluyendo el embarazo y las afecciones relacionadas con este), orientación sexual, características genéticas, condición de veterano, identidad de género, expresión de género, edad, estado civil, estatus familiar, discapacidad, o cualquier otro aspecto protegido por la ley vigente.
Nuestra prioridad es eliminar las barreras para garantizar la igualdad de acceso al empleo. Un representante de Recursos Humanos trabajará con los solicitantes que requieran una adaptación razonable durante el proceso de solicitud. Toda la información que se haya compartido durante el proceso de solicitud de adaptación se almacenará y utilizará de manera congruente con las leyes y las políticas de Manulife/John Hancock correspondientes. Para solicitar una adaptación razonable en el proceso de solicitud, envíenos un mensaje a .
**Modalidades de Trabajo**
Híbrido

We are seeking a seasoned IT Engineering Manager, with a minimum of 10 years of technical experience and at least 5 years of team management experience. You will play a pivotal role in shaping our technical strategy, enhancing our technology stack, and ensuring we deliver top-tier software solutions. Your leadership will be crucial in guiding our engineering team to new heights.
**Position Responsibilities:**
+ Lead and enhance our team's engineering capabilities, contributing to strategic technical decisions.
+ Analyze and improve the backend to frontend ecosystem, providing insights to advance our tech stack.
+ Integrate and modernize applications using technologies like Spring Boot, Node.js, React, and Angular.
+ Design and test high-quality React or Angular UIs and Node or Spring Boot APIs with both internal and open-source libraries.
+ Mentor and guide junior engineers, fostering a culture of learning and growth.
+ Enhance performance and reliability through tools such as New Relic for performance monitoring and comprehensive telemetry data analysis.
+ Manage and lead a team of engineers, ensuring effective collaboration and delivery of projects.
**Required Qualifications:**
+ 10+ years of experience in Full Stack development.
+ 5+ years of experience in team management and leadership roles.
+ Proficiency with cloud platforms, particularly Azure AKS.
+ Skilled in JavaScript, React, and Angular for web development.
+ Experience with Node.js, GraphQL, and Spring Boot for microservices.
+ Familiarity with databases like Microsoft SQL Server, Azure SQL, and MongoDB or NoSQL.
+ Experience using Jira for task management.
+ Proficient with DevOps tools including Jenkins, Snyk, Azure, and SonarQube.
+ Competence with GitHub for source control.
**_When you join our team:_**
+ We'll empower you to learn and grow the career you want.
+ We'll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
+ As part of our global team, we'll support you in shaping the future you want to see.
**Acerca de Manulife y John Hancock**
Manulife Financial Corporation es un importante proveedor internacional de servicios financieros que ayuda a las personas a tomar decisiones de una manera más fácil y a vivir mejor. Para obtener más información acerca de nosotros, visite .
**Manulife es un empleador que ofrece igualdad de oportunidades**
En Manulife/John Hancock, valoramos nuestra diversidad. Nos esforzamos por atraer, formar y retener una fuerza laboral tan diversa como los clientes a los que prestamos servicios, y para fomentar un entorno laboral inclusivo en el que se aprovechen las fortalezas de las culturas y las personas. Estamos comprometidos con la equidad en las contrataciones, la retención de talento, el ascenso y la remuneración, y administramos todas nuestras prácticas y programas sin discriminación por motivos de raza, ascendencia, lugar de origen, color, origen étnico, ciudadanía, religión o creencias religiosas, credo, sexo (incluyendo el embarazo y las afecciones relacionadas con este), orientación sexual, características genéticas, condición de veterano, identidad de género, expresión de género, edad, estado civil, estatus familiar, discapacidad, o cualquier otro aspecto protegido por la ley vigente.
Nuestra prioridad es eliminar las barreras para garantizar la igualdad de acceso al empleo. Un representante de Recursos Humanos trabajará con los solicitantes que requieran una adaptación razonable durante el proceso de solicitud. Toda la información que se haya compartido durante el proceso de solicitud de adaptación se almacenará y utilizará de manera congruente con las leyes y las políticas de Manulife/John Hancock correspondientes. Para solicitar una adaptación razonable en el proceso de solicitud, envíenos un mensaje a .
**Modalidades de Trabajo**
Híbrido

This is a great opportunity for a relationship-oriented professional to join our team supporting the international high-net-worth insurance market. You will be the primary contact for allocated consultants and accounts, helping to drive partner engagement, support new business flow, and deliver a seamless distributor experience. Working closely with both external partners and internal teams, you will play an important role in case management, sales support, operational coordination, and continuous improvement.
In this role, you will contribute by strengthening partner relationships, enabling efficient case progression, and helping the business deliver responsive, high-quality support to distributors. Your insights, coordination, and proactive approach will help improve partner experience and support business growth.
In return, you will gain valuable exposure to the GHNW insurance market, develop cross-functional expertise, and build a strong platform for career growth in external sales and relationship management.
**Position Responsibilities:**
**Relationship & Account Management**
+ Act as primary contact for allocated consultants and accounts, driving engagement and new business flow.
+ Build and maintain productive working relationships with Distribution Partners' consultants, case managers, and support staff.
+ Provide proactive guidance on processes, documentation, and case progression.
**Sales & Case Support**
+ Handle product inquiries, provide illustrations, and support usage of illustration tools.
+ Monitor and follow up on case status, ensuring timely issue resolution with internal stakeholders.
+ Deliver accurate reporting, including pipeline updates and case‑level insights.
+ Work closely with Product, Marketing, Underwriting, Operations, and Compliance to coordinate smooth case management and distributor experience.
+ Participate in sales roundtables, contributing insights on partner needs, competitive intelligence, and market feedback.
**Operational Excellence & Knowledge Management**
+ Maintain an expert understanding of GHNW products across key jurisdictions and regulatory environments.
+ Manage CRM/contact databases and ensure high‑quality activity logging and reporting.
+ Identify process improvements to strengthen team efficiency, partner experience, and sales enablement.
+ Contribute to developing a "centre of excellence" model by sharing best practices and accelerating response turnaround.
**Administrative, Distribution & Operational Support**
+ Coordinate routine Distributor Due Diligence (DD) reviews, partner communications and new product onboarding, serving as the liaison between Distributors and internal stakeholders.
+ Handle procurement activities, event logistics support and maintain administrative records and distribution listings.
+ Assist with system User Acceptance Testing (UAT) activities, including coordination and documentation support.
+ Undertake other duties and responsibilities as reasonably assigned.
**Required Qualifications:**
+ Bachelor's degree required.
+ Minimum 5 years of financial services experience; life insurance experience preferred.
+ Proven ability to build relationships and collaborate effectively across teams.
+ Understanding of life insurance applications in estate, retirement, and business planning is an advantage.
**Preferred Qualifications:**
+ Strong enthusiasm for the international HNW insurance market.
+ Excellent time management, organizational capability, and problem‑solving skills.
+ Ability to thrive in a fast‑paced environment and maintain a positive, professional approach.
+ Strong interest in a career path within external sales and relationship management.
**_When you join our team:_**
+ We'll empower you to learn and grow the career you want.
+ We'll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
+ As part of our global team, we'll support you in shaping the future you want to see.
**Acerca de Manulife y John Hancock**
Manulife Financial Corporation es un importante proveedor internacional de servicios financieros que ayuda a las personas a tomar decisiones de una manera más fácil y a vivir mejor. Para obtener más información acerca de nosotros, visite .
**Manulife es un empleador que ofrece igualdad de oportunidades**
En Manulife/John Hancock, valoramos nuestra diversidad. Nos esforzamos por atraer, formar y retener una fuerza laboral tan diversa como los clientes a los que prestamos servicios, y para fomentar un entorno laboral inclusivo en el que se aprovechen las fortalezas de las culturas y las personas. Estamos comprometidos con la equidad en las contrataciones, la retención de talento, el ascenso y la remuneración, y administramos todas nuestras prácticas y programas sin discriminación por motivos de raza, ascendencia, lugar de origen, color, origen étnico, ciudadanía, religión o creencias religiosas, credo, sexo (incluyendo el embarazo y las afecciones relacionadas con este), orientación sexual, características genéticas, condición de veterano, identidad de género, expresión de género, edad, estado civil, estatus familiar, discapacidad, o cualquier otro aspecto protegido por la ley vigente.
Nuestra prioridad es eliminar las barreras para garantizar la igualdad de acceso al empleo. Un representante de Recursos Humanos trabajará con los solicitantes que requieran una adaptación razonable durante el proceso de solicitud. Toda la información que se haya compartido durante el proceso de solicitud de adaptación se almacenará y utilizará de manera congruente con las leyes y las políticas de Manulife/John Hancock correspondientes. Para solicitar una adaptación razonable en el proceso de solicitud, envíenos un mensaje a .
**Modalidades de Trabajo**
Híbrido

The **AI Transformation Delivery, Asia** is part of the Asia AI team and will help drive business-led AI and GenAI initiatives across Manulife's Asia markets.
This is **not a traditional IT delivery role** where business teams provide detailed requirements, and the delivery team simply coordinates development. Instead, this is a **business consulting-style AI transformation delivery role** . The person will work with business sponsors, product owners, local AI teams, IT, Data, Finance, PMO, and global stakeholders to first understand the business problem, then help shape what the AI-enabled solution should achieve, what the MVP should look like, how it should be delivered, what change management should happen, and how success should be measured.
The successful candidate will help teams move from broad ambition, such as "we need an AI assistant," or "we need automation", into a clear problem statement, practical use case scope, MVP design, delivery plan, governance path, adoption approach, KPI framework, and value-realization plan. This role requires strong business judgment, structured problem solving, stakeholder influence, delivery discipline, and the ability to learn AI/GenAI concepts quickly. Technical understanding is important, but the person is **not expected to be a solution architect, developer, or detailed technical requirements analyst** .
**Position Responsibilities:**
**1. Frame Business Problems and Shape AI Solutions**
+ Work with business team to clarify the real business problem before moving into solution design.
+ Help teams distinguish between a requested feature and the underlying business outcome.
+ Challenge assumptions respectfully when the business value, user need, adoption path, or feasibility is unclear.
+ Facilitate solution-shaping discussions across business, AI, IT, Data, Finance, and PMO.
+ Translate business objectives into clear artefacts such as problem statements, use case scope, MVP definition, roadmap, user stories, assumptions, risks, dependencies, success measures, and decision points.
**2. Drive AI Transformation Delivery**
+ Support delivery of GenAI initiatives across Asia, from intake and problem framing through business case, planning, governance approval, implementation, launch, adoption, and post-launch tracking with regional and global colleagues.
+ Partner with local execution squads, including Product Owners, IT Project Managers, Scrum Masters, Business Analysts, QA, Data/AI teams, and market business leads.
+ Convert high-level AI opportunities into actionable MVPs, delivery plans, test plans, release plans, and adoption plans.
+ Maintain visibility of project health, milestones, blockers, dependencies, decisions required, and escalation points.
+ Drive progress through structured follow-ups, practical issue resolution, and disciplined delivery cadence.
+ Ensure delivery conversations remain anchored on business outcomes, user impact, governance readiness, and measurable value, not only on timeline or technical completion.
**3. Manage Program Reporting, Roadmaps, and Executive Updates**
+ Prepare and maintain delivery updates for Asia AI leadership, global GenAI program reviews, portfolio reviews, KPI reviews, benefit updates, and other recurring management forums.
+ Consolidate input from market teams, product owners, AI teams, PMO, Finance, IT, and Data teams into concise, executive-ready updates.
+ Ensure reporting focuses not only on delivery activity, but also on business impact, delivery risk, benefit realization, adoption progress, and decisions required.
+ Maintain a clear roadmap view of AI initiatives across Asia markets and business areas.
+ Help leadership understand what is progressing, what is delayed, what decisions are needed, and what support is required.
+ Improve consistency of reporting templates, delivery cadence, action tracking, and portfolio-level transparency across Asia AI.
**4. Support Budget, Cost, and Benefit Tracking**
+ Support project budgeting, cost estimation, and funding tracking using clear assumptions and consistent templates.
+ Coordinate with Finance, PMO, IT, Data Office, and market teams to track one-time costs, ongoing costs, resource assumptions, and funding sources.
+ Help reconcile financial information across business cases, project plans, Planview or equivalent systems, finance inputs, and leadership reporting materials.
+ Identify where delivery timeline changes may impact benefit realization, ROI, business-case commitments, or funding assumptions.
+ Support leadership discussions on cost, benefit, value realization, and funding trade-offs.
**5. Enable Benefit Realization and KPI Discipline**
+ Work with business sponsors and market teams to define meaningful success measures for AI initiatives.
+ Help teams distinguish between early adoption indicators and actual business value realization.
+ Support tracking of adoption, usage, quality, process efficiency, business impact, and financial value where applicable.
+ Clarify metric owners, data sources, baselines, targets, and reporting cadence.
+ Coordinate KPI review cadence across relevant stakeholders.
+ Help translate AI value into credible, evidence-based, leadership-ready narratives.
+ Ensure launched AI solutions are followed through with adoption, measurement, and continuous improvement, not treated as complete at technical go-live.
**6. Build Cross-Functional Stakeholder Alignment**
+ Act as a coordination point across Asia AI, local market teams, Global AI Program, Asia PMO, Finance, IT, Data, Risk, Legal, Compliance, and business functions.
+ Proactively identify stakeholders who need to be involved beyond the immediate project team.
+ Ensure stakeholders understand objectives, roles, timelines, dependencies, decision rights, and escalation paths.
+ Create transparency through structured communication, regular updates, clear action tracking, and timely escalation.
+ Influence stakeholders without relying only on formal authority.
+ Help local teams align around shared outcomes when priorities, ownership, or expectations differ.
**7. Bring Structure to Ambiguity**
+ Operate effectively in a fast-moving AI transformation environment where priorities, solution scope, ownership, and stakeholder expectations may evolve.
+ Break down ambiguous problems into clear workstreams, actions, owners, risks, and decision points.
+ Help teams move from discussion to action by clarifying what needs to be true, what evidence is required, and what decision is needed next.
+ Encourage iterative delivery while maintaining appropriate governance and control.
+ Build reusable delivery playbooks, templates, checklists, and ways of working for future AI initiatives across Asia.
+ Help Asia AI scale from individual initiatives to a more repeatable regional delivery model.
**Required Qualifications:**
+ 8-10 years of experience in business consulting, transformation delivery, project/program management, digital delivery, product management, strategy execution, or related roles.
+ Business consulting or transformation delivery background, rather than a traditional IT project management profile.
+ Experience working across complex regional or multi-market environments, with the ability to influence stakeholders across business, technology, finance, and PMO teams.
+ Experience supporting technology, digital, GenAI-related initiatives is preferred.
+ Experience supporting business cases, cost tracking, revenue / benefit tracking, KPI reporting, or portfolio governance is preferred.
+ Experience in financial services or insurance transformation, especially across distribution, operations, underwriting, claims, or contact center functions, is an advantage.
**_When you join our team:_**
+ We'll empower you to learn and grow the career you want.
+ We'll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
+ As part of our global team, we'll support you in shaping the future you want to see.
**Acerca de Manulife y John Hancock**
Manulife Financial Corporation es un importante proveedor internacional de servicios financieros que ayuda a las personas a tomar decisiones de una manera más fácil y a vivir mejor. Para obtener más información acerca de nosotros, visite .
**Manulife es un empleador que ofrece igualdad de oportunidades**
En Manulife/John Hancock, valoramos nuestra diversidad. Nos esforzamos por atraer, formar y retener una fuerza laboral tan diversa como los clientes a los que prestamos servicios, y para fomentar un entorno laboral inclusivo en el que se aprovechen las fortalezas de las culturas y las personas. Estamos comprometidos con la equidad en las contrataciones, la retención de talento, el ascenso y la remuneración, y administramos todas nuestras prácticas y programas sin discriminación por motivos de raza, ascendencia, lugar de origen, color, origen étnico, ciudadanía, religión o creencias religiosas, credo, sexo (incluyendo el embarazo y las afecciones relacionadas con este), orientación sexual, características genéticas, condición de veterano, identidad de género, expresión de género, edad, estado civil, estatus familiar, discapacidad, o cualquier otro aspecto protegido por la ley vigente.
Nuestra prioridad es eliminar las barreras para garantizar la igualdad de acceso al empleo. Un representante de Recursos Humanos trabajará con los solicitantes que requieran una adaptación razonable durante el proceso de solicitud. Toda la información que se haya compartido durante el proceso de solicitud de adaptación se almacenará y utilizará de manera congruente con las leyes y las políticas de Manulife/John Hancock correspondientes. Para solicitar una adaptación razonable en el proceso de solicitud, envíenos un mensaje a .
**Modalidades de Trabajo**
Híbrido

**The Opportunity**
The Manulife/John Hancock AI Team is seeking a highly skilled and motivated Machine Learning Engineer with a strong focus on developing end-to-end AI models and solutions to accelerate and optimize sales and marketing efforts. In this role, you will collaborate closely with Data Scientists, BI Specialists, Sales and Marketing Leaders, and IT partners to execute AI and Advanced Analytics initiatives that will shape the future of our business. The team implements a wide range of traditional ML models as well as cutting-edge LLM/Agentic approaches. As an Machine Learning Engineer, you will lead the development and deployment of innovative approaches to optimize existing and new AI systems, unlocking their full potential to drive maximum business value.
**Position Responsibilities:**
+ Partner with architects and technical leaders to design high-performing GenAI applications aligned with business objectives.
+ Develop AI models and applications on cloud platforms like Azure Databricks and AKS, ensuring seamless integration, scalability, and cost-effectiveness.
+ Build scripts, automation, and analytical tools that accelerate data engineering and model deployment activities.
+ Deploy machine learning and GenAI models into production environments, ensuring interoperability with systems, APIs, and data sources.
+ Continuously monitor and improve the performance of AI models through data analysis and testing
+ Stay up to date with the latest advancements in AI technologies and methodologies, and evaluate their potential applications to improve our AI engineering processes.
**Required Qualifications:**
+ Minimum Bachelor's degree in Computer Science, Engineering, Mathematics, or related field with 3 years of applicable experience in AI / Data Science, or a combination of education and experience
+ Hands on experience with Azure cloud tools, such as Databricks, AI Foundry, AI Search, Kubernetes
+ Strong background with Python and SQL, experience using both for data analysis and orchestration.
+ Experience in applying analytics and AI tools in Marketing and Sales functions. Insurance industry experience is a plus.
+ Strong business acumen and ability to understand stakeholders' needs
+ Strong problem-solving and analytical skills
+ Excellent communication and collaboration skills
**When you join our team:**
+ **We'll empower you to learn and grow the career you want.**
+ **We'll recognize and support you in a flexible environment where well-being and inclusion are more than just words.**
+ **As part of our global team, we'll support you in shaping the future you want to see.**
**Acerca de Manulife y John Hancock**
Manulife Financial Corporation es un importante proveedor internacional de servicios financieros que ayuda a las personas a tomar decisiones de una manera más fácil y a vivir mejor. Para obtener más información acerca de nosotros, visite .
**Manulife es un empleador que ofrece igualdad de oportunidades**
En Manulife/John Hancock, valoramos nuestra diversidad. Nos esforzamos por atraer, formar y retener una fuerza laboral tan diversa como los clientes a los que prestamos servicios, y para fomentar un entorno laboral inclusivo en el que se aprovechen las fortalezas de las culturas y las personas. Estamos comprometidos con la equidad en las contrataciones, la retención de talento, el ascenso y la remuneración, y administramos todas nuestras prácticas y programas sin discriminación por motivos de raza, ascendencia, lugar de origen, color, origen étnico, ciudadanía, religión o creencias religiosas, credo, sexo (incluyendo el embarazo y las afecciones relacionadas con este), orientación sexual, características genéticas, condición de veterano, identidad de género, expresión de género, edad, estado civil, estatus familiar, discapacidad, o cualquier otro aspecto protegido por la ley vigente.
Nuestra prioridad es eliminar las barreras para garantizar la igualdad de acceso al empleo. Un representante de Recursos Humanos trabajará con los solicitantes que requieran una adaptación razonable durante el proceso de solicitud. Toda la información que se haya compartido durante el proceso de solicitud de adaptación se almacenará y utilizará de manera congruente con las leyes y las políticas de Manulife/John Hancock correspondientes. Para solicitar una adaptación razonable en el proceso de solicitud, envíenos un mensaje a .
**Modalidades de Trabajo**
Híbrido

The Due Diligence Officer at FCC is responsible for conducting end‑to‑end customer due diligence for high‑net‑worth and retail clients across Private Wealth and Retail. The role covers client onboarding, risk assessments that is in line with AML regulations and internal policies. Key responsibilities include assessing source of wealth and funds, performing PEP and sanctions screening, and ensuring accurate and complete client documentation to mitigate financial crime risk.
The role also supports the Head of Financial Crime Compliance in executing the firm's financial crime compliance framework, ensuring regulatory compliance through timely identification, assessment, mitigation, escalation, and reporting of financial crime risks. This includes matters related to AML/CFT, counter‑proliferation financing, sanctions, anti‑bribery and corruption, fraud, and FATCA/CRS.
**Position Responsibilities** :
+ Provide AML/KYC advice as required to the business and stakeholders
+ Identify transformation and automation opportunities for the FCC team, and work with the relevant stakeholders to increase efficiency and effectiveness in the way of working
+ Act as a point of escalation within the company for financial crime related risks and matters, as well as further escalate these to the Team Lead of FCC and Head of FCC
+ Define and ensure appropriate compliance monitoring and testing to ensure FCC processes and controls are functionally appropriately, and review monitoring and testing results
+ Ensure timely and accurate filing of suspicious transaction reports
+ Support all regulatory reviews, audits etc. relating to financial crime compliance, and ensure that any identified areas for improvement are appropriately captured in Archer
+ Proactively monitor and ensure that all FCC gaps are remediated in a timely manner
+ Support the Team Lead of FCC and Head of FCC with FCC management information reporting
+ Keep track of regulatory developments, industry best practices and evolving typologies relating to FCC, and ensure gap analysis is performed in a quality and timely manner.
+ Lead efforts to continuously enhance the company's frameworks where required
+ Create awareness within the FCC team on evolving FCC regulations, best practices and trends
+ Review name screening alerts and Transaction Monitoring alerts escalated from offshore team
**Required Qualifications:**
+ At least 10 years of working experience in financial crime compliance within the financial industry (preferably insurance).
+ Robust understanding of Singapore regulatory requirements and best practices related to financial crime, primarily anti-money laundering/countering the financing of terrorism, countering proliferation financing, anti-bribery and corruption, FATCA/CRA, anti-fraud etc.
+ Strong leadership, stakeholder engagement, project management and communication skills (both verbal and written)
+ Self-motivated individual with a strong work ethic, ability to multitask and collaborative skills to work and engage within a larger Singapore Compliance team
+ Sound understanding of the retail insurance/high-net worth/wealth management/private banking segment
**_When you join our team:_**
+ We'll empower you to learn and grow the career you want.
+ We'll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
+ As part of our global team, we'll support you in shaping the future you want to see.
**Acerca de Manulife y John Hancock**
Manulife Financial Corporation es un importante proveedor internacional de servicios financieros que ayuda a las personas a tomar decisiones de una manera más fácil y a vivir mejor. Para obtener más información acerca de nosotros, visite .
**Manulife es un empleador que ofrece igualdad de oportunidades**
En Manulife/John Hancock, valoramos nuestra diversidad. Nos esforzamos por atraer, formar y retener una fuerza laboral tan diversa como los clientes a los que prestamos servicios, y para fomentar un entorno laboral inclusivo en el que se aprovechen las fortalezas de las culturas y las personas. Estamos comprometidos con la equidad en las contrataciones, la retención de talento, el ascenso y la remuneración, y administramos todas nuestras prácticas y programas sin discriminación por motivos de raza, ascendencia, lugar de origen, color, origen étnico, ciudadanía, religión o creencias religiosas, credo, sexo (incluyendo el embarazo y las afecciones relacionadas con este), orientación sexual, características genéticas, condición de veterano, identidad de género, expresión de género, edad, estado civil, estatus familiar, discapacidad, o cualquier otro aspecto protegido por la ley vigente.
Nuestra prioridad es eliminar las barreras para garantizar la igualdad de acceso al empleo. Un representante de Recursos Humanos trabajará con los solicitantes que requieran una adaptación razonable durante el proceso de solicitud. Toda la información que se haya compartido durante el proceso de solicitud de adaptación se almacenará y utilizará de manera congruente con las leyes y las políticas de Manulife/John Hancock correspondientes. Para solicitar una adaptación razonable en el proceso de solicitud, envíenos un mensaje a .
**Modalidades de Trabajo**
Híbrido

We are seeking a seasoned IT Engineering Manager, with a minimum of 10 years of technical experience and at least 5 years of team management experience. You will play a pivotal role in shaping our technical strategy, enhancing our technology stack, and ensuring we deliver top-tier software solutions. Your leadership will be crucial in guiding our engineering team to new heights.
**Position Responsibilities:**
+ Lead and enhance our team's engineering capabilities, contributing to strategic technical decisions.
+ Analyze and improve the backend to frontend ecosystem, providing insights to advance our tech stack.
+ Integrate and modernize applications using technologies like Spring Boot, Node.js, React, and Angular.
+ Design and test high-quality React or Angular UIs and Node or Spring Boot APIs with both internal and open-source libraries.
+ Mentor and guide junior engineers, fostering a culture of learning and growth.
+ Enhance performance and reliability through tools such as New Relic for performance monitoring and comprehensive telemetry data analysis.
+ Manage and lead a team of engineers, ensuring effective collaboration and delivery of projects.
**Required Qualifications:**
+ 10+ years of experience in Full Stack development.
+ 5+ years of experience in team management and leadership roles.
+ Proficiency with cloud platforms, particularly Azure AKS.
+ Skilled in JavaScript, React, and Angular for web development.
+ Experience with Node.js, GraphQL, and Spring Boot for microservices.
+ Familiarity with databases like Microsoft SQL Server, Azure SQL, and MongoDB or NoSQL.
+ Experience using Jira for task management.
+ Proficient with DevOps tools including Jenkins, Snyk, Azure, and SonarQube.
+ Competence with GitHub for source control.
**_When you join our team:_**
+ We'll empower you to learn and grow the career you want.
+ We'll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
+ As part of our global team, we'll support you in shaping the future you want to see.
**Acerca de Manulife y John Hancock**
Manulife Financial Corporation es un importante proveedor internacional de servicios financieros que ayuda a las personas a tomar decisiones de una manera más fácil y a vivir mejor. Para obtener más información acerca de nosotros, visite .
**Manulife es un empleador que ofrece igualdad de oportunidades**
En Manulife/John Hancock, valoramos nuestra diversidad. Nos esforzamos por atraer, formar y retener una fuerza laboral tan diversa como los clientes a los que prestamos servicios, y para fomentar un entorno laboral inclusivo en el que se aprovechen las fortalezas de las culturas y las personas. Estamos comprometidos con la equidad en las contrataciones, la retención de talento, el ascenso y la remuneración, y administramos todas nuestras prácticas y programas sin discriminación por motivos de raza, ascendencia, lugar de origen, color, origen étnico, ciudadanía, religión o creencias religiosas, credo, sexo (incluyendo el embarazo y las afecciones relacionadas con este), orientación sexual, características genéticas, condición de veterano, identidad de género, expresión de género, edad, estado civil, estatus familiar, discapacidad, o cualquier otro aspecto protegido por la ley vigente.
Nuestra prioridad es eliminar las barreras para garantizar la igualdad de acceso al empleo. Un representante de Recursos Humanos trabajará con los solicitantes que requieran una adaptación razonable durante el proceso de solicitud. Toda la información que se haya compartido durante el proceso de solicitud de adaptación se almacenará y utilizará de manera congruente con las leyes y las políticas de Manulife/John Hancock correspondientes. Para solicitar una adaptación razonable en el proceso de solicitud, envíenos un mensaje a .
**Modalidades de Trabajo**
Híbrido