5 jobs in Lifelong Learning SG

This role leads a team in Lifelong Learning Singapore (LLSG) to support the delivery and continuous improvement of SkillsFuture Advice (SFA) and Skills & Training Advisory (STA) programmes across our HQ and Community Development Council (CDC) based teams.

The role works closely with Skills & Workforce Development Agency (SWDA), CDCs, government agencies, employers, training providers, community partners and other collaborators to promote jobs-skills advisory, outreach and activation efforts for individuals, including underserved and priority segments.

The Team Lead / Assistant Director will support the translation of strategic priorities into practical execution plans, guide teams in achieving programme outcomes and KPIs, strengthen partner collaboration, and build team capability to deliver consistent and effective advisory services.

Key Responsibilities

1. Lead Programme Delivery and Performance

• Oversee the delivery of SFA and STA programmes across HQ and CDC teams, ensuring that outreach, advisory, service quality and programme KPIs are met.
• Work with CDC Team Leads and HQ staff to translate strategic priorities into clear workplans, quarterly priorities and district-level execution plans.
• Monitor progress, identify operational gaps or risks, and support timely follow-up actions to improve delivery outcomes.

2. Strengthen District Coordination and Operating Consistency

• Coordinate across CDC teams and HQ staff to ensure consistent service standards, operating processes, reporting practices and escalation handling.
• Serve as a key link between LLSG HQ, SWDA and CDC operations to ensure alignment between policy intent, ground implementation and resourcing needs.
• Support the refinement of SOPs, templates, service guidelines and governance processes to improve consistency and audit readiness.

3. Build Partnerships and Support Jobs-Skills Outcomes

• Work with CDCs, SWDA, agencies, employers, training providers and community partners to support outreach, referrals, advisory touchpoints, jobs-skills events and training conversion efforts.
• Help identify opportunities to better integrate SFA and STA services with partner programmes, sector priorities and local community needs.
• Support coordinated district-level engagement efforts that improve access to advisory support for individuals, including underserved and priority segments.

4. Manage Team Capability and Resources

• Guide, coach and support CDC Team Leads, HQ staff and officers involved in SFA and STA delivery.
• Build team capability in areas such as advisory skills, partner engagement, service delivery, data reporting and stakeholder management.
• Support manpower planning, workload management and deployment across HQ and CDC teams to meet programme needs and peak-period demands.

5. Use Data and Ground Insights to Improve Services

• Review programme data, client feedback, partner inputs and ground observations to assess the effectiveness of engagement and advisory efforts.
• Identify trends, service gaps, client needs and improvement areas, and develop practical recommendations to strengthen programme delivery.
• Surface useful ground insights to LLSG/SWDA leadership to inform programme planning, content development, partner engagement and service improvements.

Requirements

• Possess a relevant tertiary qualification.
• Have at least 15 years of relevant work experience in stakeholder engagement, strategy formulation and policy/programme implementation with at least 5 years in leading a team.
• Applicants with deep knowledge of SWDA and LLSG's target segments, who are familiar with SkillsFuture programmes and initiatives, and have experience working with LLSG's strategic partners and collaborators, would have an added advantage.
• Possess good analytical and strategic thinking skills to proactively devise innovative and practical solutions to deliver outcomes and tackle work issues.

Candidates who do not have the required qualification or relevant experience are welcome to apply.

Successful candidates will be offered a 2-year contract in the first instance and may be considered for an extension or be placed on a permanent tenure.

Please note that only shortlisted candidates will be notified.

This is a contract position within the Campus Business Development team at Lifelong Learning Singapore (LLSG). The role provides generalist support across BD operations, venue facilitation, and event execution, with a near-term focus on the SkillsFuture Festival (SFF) and ongoing campus activation efforts. The incumbent will work closely with the BD team to ensure smooth day-to-day operations and step in as additional capacity during high-key periods.

Responsibilities:

Venue & Facilities Management

• Manage rental room booking enquiries, including processing soft bookings, amendments, and approval of booking requests
• Liaise with internal stakeholders to confirm booking eligibility and clearance
• Maintain accurate booking records and generate utilisation reports

Stakeholder Coordination & Meeting Management

• Coordinate with internal stakeholders within the BD team to align on deliverables and timelines
• Take minutes at meetings and circulate action items
• Track and follow up on outstanding action items to ensure timely closure
• Maintain planning trackers and flag items at risk of slippage to the reporting officer

Reporting & Data Visualisation

• Track and report on revenue forecasting and utilisation trends, highlighting variances and projections for internal review
• Monitor and consolidate tenancy and rental rooms satisfaction scores, surfacing actionable insights for service improvement
• Track conversion and retention metrics across venue bookings and tenant engagements
• Present data in a visual and accessible format with clear recommendations to support BD decision-making

Event & Community Engagement Support

• Provide on-site support at campus events and community engagement activities, including those held in the evenings and on weekends
• Support tenant activation efforts, including coordination of engagement touchpoints and follow-up communications
• Assist with end-to-end event coordination and post-event utilisation reporting

Tenant Engagement& Account Management

• Support day-to-day account management for existing tenants, serving as a coordination point for queries and follow-ups
• Assist in tracking tenant satisfaction and flagging issues for resolution by the reporting officer
• Support wider tenant activation efforts and coordination of engagement activities on campus
• Assist in the execution of new pilot initiatives and ensure progress is tracked and documented

SkillsFuture Festival (SFF) – Near-Term Priority

• Serve as a key operational support for SFF logistics and on-site execution
• Coordinate with internal teams and external partners to ensure seamless event delivery

Requirements:

• Diploma or Degree in Business, Events Management, or related field
• 2 to 3 years of relevant experience in operations, events, or facilities management
• Organised and detail-oriented with strong follow-through
• Comfortable working outside of regular hours for evening and weekend events
• Proficient in MS Office; experience with data visualisation tools such as PowerBI or equivalent is an advantage
• Strong ability to synthesise data into clear, visual, and actionable reports

Candidates who do not have the required qualification or relevant experience are welcome to apply.

This is a 6‑month contract with the possibility of extension.

Please note that only shortlisted candidates will be notified.

Lifelong Learning SG (LLSG) strives to continues to strengthen its internal IT capabilities to support secure, reliable, and compliant operations. The Manager, IT (Network & Infrastructure) is responsible for the day-to-day ownership, governance, and continuous improvement of the organisation’s network, infrastructure, and end-user computing environment, operating within a vendor-managed service model.

The role reports to the Head of Digital Services and works closely with external service providers and internal stakeholders to ensure operational stability, cybersecurity, regulatory compliance, and service optimisation. The role also supports the onboarding of officers onto IT systems and standards and contributes to identifying opportunities for improvement, risk reduction, and infrastructure upgrades as part of ongoing operations.

Key Responsibilities

Network Infrastructure & EUCD Operations

• Ensure availability, performance, and resilience of infrastructure services.
• Act as the primary in-house escalation point for infrastructure-related incidents.
• Coordinate vendors for incident resolution, change implementation, and ongoing support.
• Maintain accurate infrastructure documentation, network diagrams, and asset records.

Vendor & Service Management

• Operate within a vendor-managed delivery model, retaining in-house ownership and accountability.
• Manage vendor performance against agreed SLAs and operational requirements.
• Review and validate vendor technical proposals, designs, and change requests.
• Coordinate multi-vendor troubleshooting and resolution activities.
• Ensure vendors comply with organisational IT policies, security standards, and governance requirements.

Change, Incident & Problem Management

• Oversee infrastructure-related change activities, ensuring proper impact assessment, rollback planning, and documentation.
• Manage and coordinate response to infrastructure incidents and service disruptions.
• Support root cause analysis (RCA) and follow-up preventive actions.
• Escalate risks, recurring issues, or service concerns to the Head of Digital Services where necessary.

Security, Risk & Compliance Support

• Support implementation and maintenance of technical security controls in line with PDPA requirements & ISO 27001 and organisational security policies
• Coordinate remediation of infrastructure- and EUCD-related findings from vulnerability assessments (VAPT) and security reviews.
• Ensure firewall rules, access controls, logging, and monitoring are properly implemented and reviewed.
• Support incident containment, investigation, and audit evidence gathering when required.

Technical Governance & Continuous Improvement

• Provide technical input and recommendations for infrastructure standards, configurations, and operational practices.
• Review infrastructure designs and configurations to ensure alignment with security, resilience, and operational requirements.
• Identify opportunities for service optimisation, risk reduction, and infrastructure improvements.
• Support knowledge sharing, documentation, and process improvement to enhance operational maturity.

Ad-hoc & Special Assignments

• Support ad-hoc IT or infrastructure-related assignments as directed by the Head of Digital Services.
• Participate in cross-functional initiatives involving Facilities, Security, or Business Units where infrastructure input is required.
• Escalate workload, capacity, or risk impacts early to ensure appropriate prioritisation.

Qualifications and Requirements

• Background and experience in IT, Computer Science, or related discipline.
• 1-2 years of relevant experience.
• Foundational knowledge of IT infrastructure and networking concepts.
• Basic understanding of: TCP/IP, LAN/WAN, DNS, DHCP
• Network and security principles
• Interest in cybersecurity, infrastructure, and IT operations.
• Comfortable working with external vendors and service providers.
• Willingness to learn and follow established procedures.
• Good communication, coordination, and documentation skills.
• Able to work under guidance in a structured environment.

Candidates who do not have the required qualification or relevant experience are welcome to apply.

Successful candidates will be offered a 2-year contract in the first instance and may be considered for an extension or be placed on a permanent tenure.

Please note that only shortlisted candidates will be notified.

Lifelong Learning Singapore (LLSG) offers career and skills advisory services to the Singapore workforce, working in collaboration with SkillsFuture Singapore (SSG), Workforce Singapore (WSG) and People's Association (PA) / Community Development Councils (CDCs).

You will support the planning, coordination and continuous improvement of advisory services by driving data management and reporting, stakeholder management, content development, partnership engagement, and budget tracking. The role serves as a key link between HQ, SkillsFuture Advisory (SFA) teams deployed at CDCs, and external/internal stakeholders.

Your area of responsibility entails the following:

1) Data Management, Reporting and Insights

• Consolidate, validate and manage SFA workshop and related operational data submitted by teams across all CDCs and present monthly and quarterly reports for management and stakeholders.
• Analyse workshop and service data to identify trends, performance patterns, gaps, risks and opportunities.

2) Policy, Programme and Stakeholder Coordination

• Serve as a coordination point with SSG, WSG and relevant stakeholders on policy updates, programme matters, reporting requirements and briefing needs.
• Track policy and programme changes that may affect advisory services and operations, reporting, content or delivery.
• Support internal interpretation and translation of policy/programme updates into clear operational implications for teams on the ground.

3) Content Development and Curation

• Support standardisation of core materials while allowing room for localisation where appropriate.
• Work closely with ground teams to ensure content is relevant, accurate, practical and suited to target audience needs.
• Identify content gaps and propose improvements to strengthen quality, clarity and effectiveness of materials.
• Develop, review and update presentation decks, briefing materials, workshop resources and related content materials in collaboration with SFA teams and partners.

4) Budget Tracking and Administrative Coordination

• Maintain budget records, expenditure trackers and related documentation, and work with relevant teams to ensure expenditure is properly tracked and aligned to approved purposes
• Support procurement, claims, quotations or administrative processes where required, in line with organisational procedures.

5) Continuous Improvement and Team Support

• Review workflows and identify areas to improve reporting processes, coordination efficiency, content management and operational follow-through.
• Support cross-team coordination across HQ and CDC teams to ensure smooth implementation and better information sharing.
• Contribute to special projects, management reviews, presentations and strategic workstreams as assigned.

6) Partnership and Outreach Orientation

• Identify, engage and foster new partnership opportunities through outreach to the community organisations, corporates and institutions, which include intermediaries such as professional bodies, trade associations and chambers, unions, enterprises, self-help groups to understand their training needs and cultivate meaningful relationships with the partners.
• Work across internal and external stakeholders to translate partnership opportunities into actual participation and engagement outcomes.

Requirements

• Have up to 6-8 years of relevant work experience in stakeholder engagement, data management and reporting, programme implementation and operations
• Strong analytical ability and comfort working with data, with the ability to derive insights and translate them into clear recommendations.
• Good stakeholder and partnership management instincts, with the ability to build working relationships and drive collaboration.
• Strong public speaking and presentation skills
• Good interpersonal skills, with ability to interact and manage diverse stakeholders from different levels
• Prior experience in outreach or community engagement would be an advantage
• Able to work independently with minimum supervision.

Candidates without the required qualification but with relevant experience are welcome to apply

Successful candidates will be offered a 2-year contract in the first instance and may be considered for an extension or be placed on a permanent tenure.

Please note that only shortlisted candidates will be notified.