2 jobs in Changi Travel Services
Executive/Senior Executive, Corporate Travel & Ticketing
Posted 2 days ago
Job Viewed
Job Description
The Executive/Senior Executive, Corporate Travel & Ticketing is responsible for handling ticket reservations, responding to customer enquiries, preparing travel quotations, and providing after-office-hours (AOH) support. The role also ensures efficient travel coordination and delivers quality customer service to meet clients' travel needs.
Responsibilities :
Ticketing and Reservations:
- Book, re-book, and cancel airline tickets as per client requirements.
- Issue domestic and international flight tickets using airline reservation systems or Global Distribution Systems (GDS).
- Manage ticket exchanges, refunds, and reissues in accordance to airline policies.
Customer Service:
- Assist customers in planning their travel itineraries based on schedules, budgets, and preferences.
- Provide information on ticket prices, travel regulations, visa requirements, and baggage policies.
- Address customer queries, resolve complaints, and ensure a positive travel experience.
Coordination:
- Liaise with airlines, agencies, and other stakeholders to confirm flight schedules and resolve booking issues.
- Communicate updates about flight delays, cancellations, or changes to passengers promptly.
Documentation and Reporting:
- Ensure accurate records of all reservations, payments, and ticket issuance.
- Prepare periodic reports on bookings, ticket sales, and customer feedback.
- Maintain compliance with airline rules, industry standards, and company policies.
Sales and Promotion:
- Upsell additional travel services such as WiFi routers, e-SIM, insurance, hotel bookings, and car rentals.
Requirements:
- Minimum GCE O/A or qualification in Travel & Tourism, Hospitality, Business, a related field.
- Proven experience in corporate ticketing and travel reservations.
- Strong knowledge of airline fare structures, ticketing rules, routing, and reservation procedures.
- Proficiency in GDS and booking systems such as Amadeus, Galileo, Sabre, or other reservation platforms.
- Excellent communication and customer service skills.
- Outspoken, confident, and able to interact effectively with clients and stakeholders at all levels.
- Ability to handle multiple tasks, work under pressure, and resolve travel-related issues efficiently.
- Strong attention to detail and problem-solving skills.
- Attention to detail and commitment to delivering high-quality service.
Is this job a match or a miss?
Manager, Risk & Compliance
Posted 7 days ago
Job Viewed
Job Description
The Manager, Risk & Compliance, will lead the organisation's risk management and compliance functions by identifying and mitigating risks, strengthening internal controls, and advising management on governance and compliance matters to safeguard business objectives.
Responsibilities:
- Review and maintain Standard Operating Procedures (SOPs), policies and governance documents.
- Perform compliance reviews to ensure adherence to approved policies, procedures and internal controls.
- Identify control gaps and recommend process improvements to strengthen operational effectiveness.
- Maintain and administer ISO certifications for Anti-Bribery Management System (ABMS) and Occupational Health and Safety Management System (OHSMS), including policy reviews, risk assessments, training and awareness programs.
- Liaise with internal and external auditors, and coordinate the implementation and follow-up of audit findings.
- Manage and coordinate projects relating to governance, Enterprise Risk Management, regulatory compliance and business process improvement.
- Support adhoc assignments and projects as directed by Management.
Requirements:
- Degree in Business, Accountancy, Finance, Risk Management or a related discipline.
- Minimum 5 years of relevant experience in risk management, internal controls, compliance or internal audit.
- Experience in developing SOPs, reviewing business processes and strengthening internal controls.
- Good understanding of corporate governance and compliance frameworks.
- Experience in managing or supporting the Anti-Bribery Management System (ABMS) and Occupational Health and Safety Management System (OHSMS) is preferred.
- Strong communication, analytical and stakeholder management skills.
- Self-motivated, meticulous and able to work independently.
- Proficient in excel and data analytics
Is this job a match or a miss?